topic Re: No longer able to add devices to Chomecast Remote (Chromecast with Google TV) in Streaming

No longer able to add devices to Chomecast Remote (Chromecast with Google TV)

iketricktor — Thu, 16 Nov 2023 23:06:39 GMT

I was having issues with my Chromecast giving no signal to my Sony TV even though it was on. I contacted Google and they said my device was out of warranty and that I needed to buy a new one, so I did. This new device was having the same issues, so it got warrantied.

I am now on my third Chromecast and now I can't add my TV as a device for the Chromecast remote to control. When I go to settings --> remotes and accessories --> set up remote buttons --> add a device, I get to the screen where it's looking for the brand of the TV and I get an error saying "something went wrong". No matter how many times I select try again, it gives me the same error. I have two different remotes paired to the same Chromecast and they're both giving me that error.

I have tried a factory reset along with clearing the data in the "Android TV Infrared Service" app and neither has worked.

This was not an issue with the previous Chromecast. What can I do to fix this? I really don't want to get stuck in the cycle of continuously getting warranty replacements and having to start all over.

Re: No longer able to add devices to Chomecast Remote (Chromecast with Google TV)

ArmandoPenblade — Sat, 18 Nov 2023 16:01:08 GMT

Same issue here with a brand new fully up to date Chromecast 4K + remote. Ugh.

Re: No longer able to add devices to Chomecast Remote (Chromecast with Google TV)

vr0om — Wed, 22 Nov 2023 00:57:11 GMT

I'm also having the same issue with a brand new Chromecast I received today. I actually bought 2 - the setup went perfectly smooth on the one connected to my bedroom TV, but I'm having this "Something went wrong" issue on the one connected to my basement TV. Both are on the same network. I've tried multiple factory resets and the "Android TV Infrared Service" data clearing that I've read so much about, but nothing is working and it's driving me nuts.

Re: No longer able to add devices to Chomecast Remote (Chromecast with Google TV)

Anonymous — Sat, 25 Nov 2023 20:25:43 GMT

Same issue over here, it seems that it happens on older ones? I'll convert mine to a server bcs it's useless for me now and Google support won't do nothing

Re: No longer able to add devices to Chomecast Remote (Chromecast with Google TV)

Kimy — Thu, 01 Feb 2024 00:30:45 GMT

Hi folks,

Thanks for posting here in the Google Nest Community. We’re sorry for the delay in response. Yes, this was one of the recognized bugs, and this issue did come and go until an intended patch fix was sent and completed around October 2023, although there are still a few users reporting this. We tend to think that the previous patch file may have been overlapping or that there are missing files from the data library due to the consecutive patches. I suggest you do a full clean-up by performing a factory reset one last time, then setting it up from scratch to remove any corrupted files or data. If it persists after this, then let us know so we can forward this to our support team.

Thanks,

Kimy

Re: No longer able to add devices to Chomecast Remote (Chromecast with Google TV)

iketricktor — Mon, 05 Feb 2024 00:34:56 GMT

I've already done a factory reset and it didn't fix it. I made this post in Nov 2023 after your supposed fix came out in October. It's still not working.

Re: No longer able to add devices to Chomecast Remote (Chromecast with Google TV)

vr0om — Mon, 05 Feb 2024 00:48:55 GMT

I ended up returning mine and getting a new one - the replacement worked just fine. I think a bad batch must have been released in Fall 2023. Hopefully you can get (another) replacement from Google.

Re: No longer able to add devices to Chomecast Remote (Chromecast with Google TV)

Kimy — Mon, 05 Feb 2024 21:21:06 GMT

Hi everyone,

Just an update. A rollout for the new Android TV OS build, STTL.231114.004, has been released. Kindly update yours, and if it is not available, you may need to factory reset to force it. Most users who are still experiencing this “Something went wrong” issue claimed that the update fixed the issue. Let us know how it goes on your end.

We look forward to your response.

Warmly,

Kimy

Re: No longer able to add devices to Chomecast Remote (Chromecast with Google TV)

iketricktor — Mon, 12 Feb 2024 06:45:39 GMT

I got a brand new Chromecast and confirmed it is updated to the latest build and it is still not working. In fact I don't even get the "something went wrong" screen anymore. It just reverts back to the previous screen and nothing happens.

Re: No longer able to add devices to Chomecast Remote (Chromecast with Google TV)

Kimy — Thu, 15 Feb 2024 18:16:50 GMT

Hi iketricktor,

I’m sorry to hear that you’re still experiencing the issue despite having the latest update. We'd like to look into this for you. Please fill out this form with all the needed information and let me know once it’s done so I can forward it to our support team.

Thanks,

Kimy

Re: No longer able to add devices to Chomecast Remote (Chromecast with Google TV)

iketricktor — Thu, 15 Feb 2024 18:22:01 GMT

Okay, I just filled out the form.

Re: No longer able to add devices to Chomecast Remote (Chromecast with Google TV)

Kimy — Thu, 15 Feb 2024 22:46:41 GMT

Hello iketricktor,

We got your form — thanks for filling it out. I’ve endorsed it to the support team, so kindly wait for them to reach out to you via email.

Please allow a few days for the team to contact you.

Cheers,

Kimy

Re: No longer able to add devices to Chomecast Remote (Chromecast with Google TV)

Sweaver2645 — Fri, 16 Feb 2024 00:16:31 GMT

Having the issue here with brand chrome cast with google TV. When you select add a device and select tv, it just jumps back to the add a device window.

Re: No longer able to add devices to Chomecast Remote (Chromecast with Google TV)

Kimy — Mon, 19 Feb 2024 00:56:40 GMT

Hi Sweaver2645,

Thanks for joining this thread. What steps have you tried so far? Kindly give us the full details of the steps that you’ve tried. We just want to avoid doing the steps again or assuming some steps have been done but weren't done correctly. We look forward to your response.

Thanks,

Kimy

Re: No longer able to add devices to Chomecast Remote (Chromecast with Google TV)

Aminougly — Fri, 23 Feb 2024 12:06:44 GMT

This is my problem exactly - don't even see list of TV brands.

Re: No longer able to add devices to Chomecast Remote (Chromecast with Google TV)

Spjdn — Sat, 24 Feb 2024 07:50:34 GMT

I’m having this issue with a brand new chrome cast. Did you find a solution?

Re: No longer able to add devices to Chomecast Remote (Chromecast with Google TV)

Aminougly — Sat, 24 Feb 2024 12:15:01 GMT

I haven't found any solution yet. Mine is a brand new (International) Chromecast With Google TV.

Re: No longer able to add devices to Chomecast Remote (Chromecast with Google TV)

Dropbear — Mon, 26 Feb 2024 04:48:45 GMT

I have the exact same problem. Even tried clearing the data and cache for the "remote" system apps

Re: No longer able to add devices to Chomecast Remote (Chromecast with Google TV)

MrcKck87 — Tue, 27 Feb 2024 10:22:07 GMT

Got the same problem here. Bought it like 2 days ago. When I press add device. TV it just jumps back to the main menu. Did a reset. Now using CEC but it only works for turning on and off of the tv. So it would be nice if I could just use one remote. So please fix this.

Re: No longer able to add devices to Chomecast Remote (Chromecast with Google TV)

fpkwasek — Tue, 27 Feb 2024 15:15:26 GMT

Got the same problem here. The system and remote is up to date. Please fix it