topic Re: Cannot connect Chromecast with Google TV HD. Worked previously in Streaming

Cannot connect Chromecast with Google TV HD. Worked previously

allen031 — Thu, 16 May 2024 17:22:46 GMT

I have done ALL of the suggested options to reset, etc.
Tried numerous HDMI ports and TVs.
Same situation with all of them.
Remote controls the volume on TV but nothing else

Re: Cannot connect Chromecast with Google TV HD. Worked previously

allen031 — Fri, 17 May 2024 03:18:24 GMT

I see this has been a great help

Re: Cannot connect Chromecast with Google TV HD. Worked previously

nerys — Sun, 19 May 2024 20:15:27 GMT

Hi allen031,

Thanks for posting in the community!

I am so sorry to hear that the Chromecast is not working as you expected. I do understand that it's frustrating that the device is not connecting after all the troubleshooting. Here are some other things you can try:

I see that you've already factory reset the Chromecast, but you can also give it a try to perform a factory reset on the voice remote.
Does the Chromecast keep casting to the TV?

Keep me posted on the results!

Best regards,

Nery.

Re: Cannot connect Chromecast with Google TV HD. Worked previously

allen031 — Mon, 20 May 2024 14:14:37 GMT

This unit does not work.
It is under warranty and I am getting jerked around by Google.
I will be filing a complaint with the attorneys general of my state and of California.
This is ridiculous!

Re: Cannot connect Chromecast with Google TV HD. Worked previously

nerys — Mon, 20 May 2024 17:19:23 GMT

Hi allen031,

I understand your frustration. It's very disappointing when a device under warranty is not functioning properly, and I apologize that you haven't had a smooth experience resolving this so far.

We would like to find a solution for this situation. To ensure your case receives the dedicated attention it deserves. My team will be reaching out to you via email to discuss this in more detail and with a swift resolution.

Keep me posted about everything you need.

Best regards,

Nery.