topic Re: Chromecast No sound in Streaming

Chromecast No sound

PMD12 — Sat, 25 May 2024 14:39:33 GMT

Hello there,

I was watching netflix and all of the sudden, the sound just went off.

I’ve tried most of the things I could find here, including:

• restart

• replugged into hdmi

• check if it’s because of the TV. The TV still has sound as normal.

• Display and sound > advanced sound setting > tried both ‘none never use surround sound’ as well as ‘manual select’

• Tried Factory Reset: still no sound. Then repeat all of those actions above, still no sound.

Can somebody please help, I’m desperate.

Thank you!!!

Re: Chromecast No sound

Ashepherdson — Sat, 25 May 2024 18:27:55 GMT

Very strange indeed! Did you try increasing the volume of the Chromecast itself ? Do you have another tv you can test the device on?

Re: Chromecast No sound

PMD12 — Sun, 26 May 2024 04:08:17 GMT

Hi, yes I did try to increase the volume. The volume bar image on screen still goes up when I press increase but there’s just no sound. Unfortunately I don’t have another TV to test it on. My TV sound still works as normal when I try it alone without the chromecast.

Re: Chromecast No sound

Ashepherdson — Sun, 26 May 2024 04:18:44 GMT

This may sound odd, but can you try changing from Dolby vision to HDR and see if that works ?

Re: Chromecast No sound

PMD12 — Sun, 26 May 2024 04:20:51 GMT

I did as well, Dolby > HDR > SDR

Re: Chromecast No sound

Ashepherdson — Sun, 26 May 2024 04:23:16 GMT

Hmm.. without a control device to test I'm out of ideas here. If you can ask a friend or someone to use their TV for a minute to see if audio works there.. that could narrow down the issue. If it doesn't work on another drive then it is faulty.

I guess the only other question I would have is, are you plugged directly into the TV's HDMI port, or are you using an HDMI extender? Can you try a different HDMI port?

Re: Chromecast No sound

Ashepherdson — Sun, 26 May 2024 04:28:30 GMT

One other thing to try is to unplug your TV's power for 30 seconds...it COULD be the TV.. I'm suspecting a CEC / ARC handshake issue ...if it's not the Chromecast itself