topic Re: Chromecast Connecting Issue in Streaming

Chromecast Connecting Issue

Usmansa12 — Thu, 06 Jun 2024 11:46:39 GMT

Dear All,

I am having issues casting my device via a specific SSID, the SSID is splash page enabled but I whitelisted the IP so that it can by-pass the splash page. It connects to internet but when I try to cast, it says [ available to specific video sites ] meanwhile if there is an SSID which is just password protected, it works fine for it. What can be the issue. TIA.

Re: Chromecast Connecting Issue

gmelanymelissa — Sun, 09 Jun 2024 16:13:25 GMT

Hi @Usmansa12,

Thanks for posting here in the community. I'm sorry you're having an inconvenience connecting your Chromecast. Help's here!

To better understand the situation, I'd like to ask a few questions:

What kind of Chromecast do you have?
Have you ever been able to connect your Chromecast to this network before?
What troubleshooting steps have you done so far?

Keep me posted.

Best regards,

Melany

Re: Chromecast Connecting Issue

Usmansa12 — Tue, 11 Jun 2024 07:00:55 GMT

Hi @gmelanymelissa ,

The device is Chromecast with Google TV [ HD ]. When I connect to SSID which is password protected, it works fine but when there is an SSID which is splash page authenticated, I get the error [ limited for specific video sites ] although I whitelist the IP as well.

Re: Chromecast Connecting Issue

gmelanymelissa — Wed, 12 Jun 2024 18:29:19 GMT

Hi @Usmansa12,

Thanks for the follow-up information. It seems the inconvenience might be related to your Internet Service Provider.

To better assist you, I'd like to ask a question:

What type of router do you have?

In the meantime, Let's try this step:

Use a Mobile Hotspot: Try setting up Chromecast using a mobile hotspot with a password-protected SSID on your phone. Once set up, you can switch it back to your regular Wi-Fi.

Keep me posted.

Best regards,

Melany