https://www.googlenestcommunity.com/t5/Streaming/problem-google-chromecastnot-star/m-p/625441#M55217 <P>I have the Chromecast 4 HD, which I was using normally for almost a year. Today, I got an animation on the screen asking me to disconnect the power supply. I did it and reconnected it. It asked for configuration data, and when it said it would install apps, it got stuck on the Google TV logo screen. I tried a factory reset by holding the button for more than 15 seconds, but the light remains solid white and never turns yellow. It still stays on the Google TV screen.</P> Mon, 10 Jun 2024 20:34:30 GMT georgeacevedo 2024-06-10T20:34:30Z https://www.googlenestcommunity.com/t5/Streaming/problem-google-chromecastnot-star/m-p/625441#M55217 <P>I have the Chromecast 4 HD, which I was using normally for almost a year. Today, I got an animation on the screen asking me to disconnect the power supply. I did it and reconnected it. It asked for configuration data, and when it said it would install apps, it got stuck on the Google TV logo screen. I tried a factory reset by holding the button for more than 15 seconds, but the light remains solid white and never turns yellow. It still stays on the Google TV screen.</P> Mon, 10 Jun 2024 20:34:30 GMT https://www.googlenestcommunity.com/t5/Streaming/problem-google-chromecastnot-star/m-p/625441#M55217 georgeacevedo 2024-06-10T20:34:30Z https://www.googlenestcommunity.com/t5/Streaming/problem-google-chromecastnot-star/m-p/625999#M55266 <P>Hello georgeacevedo,&nbsp;</P> <P>&nbsp;</P> <P>Thanks for posting here in the community forum. I’m sorry to hear your Chromecast 4k HD is stuck on the Google TV screen. Don’t worry; I'm here to assist you.&nbsp;</P> <P>If your TV screen stays black or you can't get a signal when you want to use your Chromecast, try these troubleshooting tips:</P> <P>&nbsp;</P> <UL> <LI><STRONG>Reboot the Chromecast and TV:&nbsp;</STRONG></LI> </UL> <OL> <LI>Power off the TV, unplug the TV, and Chromecast from there (Power source and HDMI connection)</LI> <LI>Wait one minute, plug the TV and Chromecast into their power source, and wait 30 seconds.</LI> <LI>Power on the TV and connect the Chromecast device to the TV HDMI port.</LI> <LI>Tune the TV to the same HDMI input where the Chromecast is plugged in.</LI> </OL> <UL> <LI><STRONG>Use a different HDMI port on the TV</STRONG>: Try to plug the Chromecast into a different HDMI port on the TV.</LI> <LI><STRONG>Test the Chromecast on another TV</STRONG>:&nbsp;</LI> </UL> <OL> <LI>Plug in the Chromecast device to the TV.</LI> <LI>Test if the Chromecast works</LI> </OL> <UL> <LI><STRONG>Perform a factory reset:</STRONG> Just to double-check that you have performed this troubleshooting step correctly,</LI> </UL> <OL> <LI>While the Chromecast is plugged into the TV and powered on, press and hold the button on the back of the Chromecast. The LED should start to blink yellow.</LI> <LI>When the LED light turns solid white, release the button, and the Chromecast will then reset.</LI> </OL> <P>Also you can check this article to get more information:&nbsp;<A href="https://goo.gle/3VlSYaI" target="_blank">TV has no signal or only shows a black screen</A>.&nbsp;</P> <P>&nbsp;</P> <P>Let me know if this information helps and keep me updated,</P> <P>&nbsp;</P> <P>Best regards,&nbsp;</P> <P>&nbsp;</P> <P>Daniel.&nbsp;</P> Fri, 14 Jun 2024 00:17:55 GMT https://www.googlenestcommunity.com/t5/Streaming/problem-google-chromecastnot-star/m-p/625999#M55266 moralesvicente 2024-06-14T00:17:55Z