topic Chromecast "Includes Paid Promotion" Banner stuck in Streaming

Chromecast "Includes Paid Promotion" Banner stuck

Old_Greggg — Mon, 17 Jun 2024 21:09:36 GMT

The "Includes paid promotion" banner that appears in the top left corner of the screen on some videos has been staying there for the entire duration of the video.

I have noticed this behavior on all of my Chromecasts; the banner normally pops up for a few seconds and then disappears, but lately has been staying there for the entire duration of a video, blocking part of the screen. You cannot interact with the pop-up to dismiss it and it is very distracting.

Re: Chromecast "Includes Paid Promotion" Banner stuck

nerys — Thu, 20 Jun 2024 18:23:33 GMT

Hi Old_Greggg,

Thanks for posting in the community!

I'm so sorry to hear that your Chromecast is showing the pop-up "Includes paid promotion" and is blocking part of the screen. No worries; I'm here to help! Just to get started, I have a couple of questions to help me understand this situation better. Can you please answer the next questions?

Which Chromecast model are you using?
On what platform are you encountering this pop-up (e.g., YouTube, streaming service app)?
Does the pop-up appear during all ads, or does it persist throughout video content?

Knowing this information will allow me to provide you with the best steps to get this solved.

If you have more questions for me, feel free to reply to this post. I'll be happy to assist further.

Best regards,

Nery.

Re: Chromecast "Includes Paid Promotion" Banner stuck

Physics131 — Tue, 02 Jul 2024 03:10:56 GMT

Same issue here. Can't wait for Google to completely ignore this issue like they do all other chromecast issues.

Re: Chromecast "Includes Paid Promotion" Banner stuck

nerys — Tue, 02 Jul 2024 18:14:11 GMT

Hi Physics131,

Thanks for your reply!

I understand it can be frustrating when you're facing difficulties with your Chromecast. Don't worry, I'm here to help! As mentioned above. To provide you with the best troubleshooting steps, first I need some information that will help me to understand what could be causing this scenario, can you please help me answering the next questions? I'll be really grateful.

Which Chromecast model are you using?
On what platform are you encountering this pop-up (e.g., YouTube, streaming service app)?
Does the pop-up appear during all ads, or does it persist throughout video content?

If you have more questions for me, feel free to reply to this post. I'll be happy to assist further.

Best regards,

Nery.