topic Re: Group audio not playing on Chromecast with Google TV in Streaming

Group audio not playing on Chromecast with Google TV

Ajarjuna — Fri, 28 Jun 2024 10:23:41 GMT

Just recently my Chromecast with Google TV has stopped playing audio when I cast to an audio group. I can cast an audio app to it if it's on its own, but not as a group.

I've tried restarting, factory resetting, deleting and remaking groups, resetting WiFi, the works. Nothing that makes it play as part of a group, despite it working just fine for months.

Re: Group audio not playing on Chromecast with Google TV

SouthernComfort — Sun, 30 Jun 2024 06:44:32 GMT

I just started having the same issue. It's no longer in my speaker group and not listed as a option to add it to any groups.

Re: Group audio not playing on Chromecast with Google TV

gmelanymelissa — Sun, 30 Jun 2024 23:15:01 GMT

Hi there!

Thanks for posting here in the community. I'm sorry to hear your Group audio isn't playing on Chromecast with Google TV. Help's here!

To better understand the situation, I'd like to ask a few questions:

What model of speakers do you have?
How many speakers do you have?
Did you receive any error messages?
Did you cast an audio group on a Chromecast with Google TV or another Chromecast?

In the meantime, let's check a few things:

Chromecast firmware version: Doble-check the current firmware version and update Chromecast. You can Visit our Help Center to learn more about Chromecast firmware versions.

Keep me posted.

Best regards,

Melany

Re: Group audio not playing on Chromecast with Google TV

Ajarjuna — Mon, 01 Jul 2024 05:12:32 GMT

Hi there-

- group consists of the CwGTV, two Chromecast Audios, and a Nest mini.

- no error messages, the CwGTV either isn't an option to add to the group, or, when I can force it sometimes, simply won't play the group audio.

- I've previously cast audio to the entire group without any issue, this is a new development

- I've checked the firmware, it claims it's all up to date.

Re: Group audio not playing on Chromecast with Google TV

gmelanymelissa — Mon, 01 Jul 2024 20:14:38 GMT

Hi @Ajarjuna,

Thanks for the follow-up information. I understand how frustrating it can be when the Group Audio on your Chromecast with Google TV isn't working as expected.

Try the steps here:

Edit a speaker group: Try adding your two Chromecast Audios and a Nest Mini to the group. To ensure if the Chromecast with Google TV is compatible, please don't include it in the group audio. Follow these steps to Edit a speaker group.

Keep me posted.

Regards,

Melany

Re: Group audio not playing on Chromecast with Google TV

Sphillips — Mon, 08 Jul 2024 16:14:07 GMT

I have the same issue my Chromecast with Google TV cannot be added to a speaker group via the new group or edit group actions

Re: Group audio not playing on Chromecast with Google TV

gmelanymelissa — Mon, 08 Jul 2024 23:42:26 GMT

Hi @Sphillips,

Thanks for reaching out to our community. I'm sorry to hear your Group audio isn't working on Chromecast with Google TV as expected. I'm happy to help!

Try the steps here:

Delete the speaker group: If you delete a group that's currently casting media, all audio devices in the group will stop playing. Follow these steps to Delete a speaker group.
Create a home structure: This helps organize and manage your devices. You can refer to this article: Create a home in the Google Home app.
Factory Reset your Chromecast with Google TV: A factory reset returns the settings of your Chromecast device to its default factory settings. Visit our Help Center to learn about how to factory reset your Chromecast with Google TV.
Create a Speaker group: Make sure your phone or tablet is connected to the same Wi-Fi network as your speakers and linked to the same Google account. Follow these steps to Create a speaker group.

Let me know if you have any other questions.

Best regards,

Melany

Re: Group audio not playing on Chromecast with Google TV

Sphillips — Tue, 09 Jul 2024 10:58:48 GMT

Hello, these steps have not resolved the issue. I am still unable to add a Chromecast with Google TV to a speaker group.

Can you please confirm if this is a bug? As there are now multiple posts for the same issue in the past couple of weeks.

Thanks

Re: Group audio not playing on Chromecast with Google TV

gmelanymelissa — Wed, 10 Jul 2024 18:59:30 GMT

Hi there!

Thanks for letting me know.

We're already on top of this, hang tight. We'll be sharing updates here in the community as soon as we have them. We're always looking for ways to improve and appreciate your feedback as it helps us continue improving our products to meet your needs.

In addition, you can refer back to the original post for any updates we've already shared.

Let me know if you have any other questions.

Regards,

Melany

Re: Group audio not playing on Chromecast with Google TV

Sphillips — Wed, 10 Jul 2024 19:14:04 GMT

Thank you for your reply, however the post you have linked is not the same issue as described in this post. Can you please confirm if the inability to add Chromecast with Google TV to a speaker group is a known bug? Is there anywhere within the Google support webpages that logs and confirms current known issues that I can refer to?

Many thanks.

Re: Group audio not playing on Chromecast with Google TV

gmelanymelissa — Wed, 10 Jul 2024 20:46:09 GMT

Hi there!

Sorry for the inconvenience and thanks for your patience.

Our team is aware and working on a fix. We'll keep you posted in this thread with updates. Your feedback is crucial in helping us improve Group audio on Chromecast with Google TV.

Reach out if you have any questions in the future.

Regards,

Melany

Re: Group audio not playing on Chromecast with Google TV

ericthered — Tue, 23 Jul 2024 09:44:38 GMT

Any update on this bug? Insane to think that the latest and greatest updates from Google was cause such an issue overnight and be an issue for over a month.

Re: Group audio not playing on Chromecast with Google TV

gmelanymelissa — Wed, 24 Jul 2024 17:45:55 GMT

Hi @ericthered,

Thanks for reporting this!

We're working on a fix. Stay tuned to this thread for updates. Feel free to check back on this thread for updates. We'll be sure to post them here.

Keep me posted.

Best regards,

Melany