topic Re: Kid screentime do not work in Streaming

Kid screentime do not work

Kunosnv — Wed, 10 Jul 2024 15:26:19 GMT

The screen time limit doesn't work.. it is 2-3 year old bug and still no solution from google.

Re: Kid screentime do not work

Kunosnv — Wed, 10 Jul 2024 16:40:10 GMT

yes i am on the newest firmware and no deleting the account nor factory reset didn't solve the 2 or 3 years old bug.. so please moderator of this forum, don't post the copy/paste bull**bleep**s about deleting the account , restoring and others bla bla.. i want straight forward working solution. thanks for understanding..

Re: Kid screentime do not work

luciaaa — Sat, 13 Jul 2024 16:47:41 GMT

Hi, @Kunosnv,

Thank you so much for reaching out to the community. I’m truly sorry that the screen time limit is not working. I am happy to assist you and find a solution.

To ensure you receive the best assistance possible:

Please check that the screen time limit is correctly set.
- From the Google TV home screen, select Settings > Accounts & Sign In.
- Select your kid’s profile > Screen time > Daily limit.
- Select the days you’d like to schedule a daily limit.
- Choose how many hours your kid can watch TV each day.

For more information, you can also check out this article: Use parental controls on Google TV.

Let me know how it goes.

Best regards,

Ana.

Re: Kid screentime do not work

Kunosnv — Sat, 13 Jul 2024 17:19:56 GMT

Hi, everything is set correctly and it doesn't work. Like i read on the internet it is almost 3 year old bug, with which google do nothing. I have 4K version of chromecast and HD version too, and it doesn't work on both. so it's not problem of the one chromecast, but it's sw problem - bug of almost all chromecasts.

Re: Kid screentime do not work

luciaaa — Sat, 13 Jul 2024 19:58:03 GMT

Hi, @Kunosnv,

Thank you so much for your response. I’m truly sorry that you are still having trouble with your device. I am happy to provide you with further assistance.

Here are some troubleshooting steps you can follow:

Reboot your Chromecast device.
If the issue persists, try performing a factory reset and pairing your Chromecast device again.

Keep me posted.

Best regards,

Ana.

Re: Kid screentime do not work

Kunosnv — Sat, 13 Jul 2024 20:13:02 GMT

i did everything and nothing helped.. please, try read my second post again..

Re: Kid screentime do not work

luciaaa — Sat, 13 Jul 2024 20:48:43 GMT

Hi, @Kunosnv,

Thank you so much for your quick response. I appreciate all the efforts. I’m truly sorry that after following all the troubleshooting steps, the screen time limit is still not working.

To receive further assistance for your Chromecast, you can fill out this form with all the necessary information. Once you've completed the form, please let me know.

Keep me posted.

Best regards,

Ana.