topic Re: Chromecast picture on TV freezes but audio fine (when mirroring tab only) in Streaming

Chromecast picture on TV freezes but audio fine (when mirroring tab only)

Sabine28 — Wed, 03 Apr 2024 20:23:51 GMT

Hi,

I've been running Chrome on the Macbook and Chromecast on the TV for years now and didn't change a thing. While all is fine as long as Chromecast grabs the videos by itself (such as with Netflix for example), mirroring a tab with a video stopped working last week. The video on the TV freezes immediately but the audio keeps going correctly.

It is not a network issue as everyting still works well on all other Macbooks in the house and again, nothing has been changed. Chrome is up to date as well, Chromecast was resetted, everything rebooted multiple times.

Interesting fact - when I cast to a Chromecast music device for a few seconds and then swith back to the Chromecast on the TV, it works for about 10 seconds but then the pucture freezes again.

Any help would be appreciated as this is our "TV Mac" and it woud be nice if that connection would be working normally again. Thanks!

Re: Chromecast picture on TV freezes but audio fine (when mirroring tab only)

henryIV — Sat, 06 Apr 2024 01:58:46 GMT

I have the same problem. This problem appeared at the end of March 2024. When broadcasting a tab, the video freezes immediately, no matter what is in the tab. The sound continues to broadcast.
Computer Apple/MacOS 10.15.7, Chrome version 123.0.6312.107, Chromecast 1, Chromecast 2.
As I understand it, the problem is precisely in the Chrome browser software; it appeared after its next update.

Re: Chromecast picture on TV freezes but audio fine (when mirroring tab only)

samadiq94 — Sat, 06 Apr 2024 13:54:02 GMT

Has there been a fix for this issue, I have the same issues with casting my Macbook on the chromecast now too

Re: Chromecast picture on TV freezes but audio fine (when mirroring tab only)

henryIV — Sun, 07 Apr 2024 06:08:45 GMT

It is impossible to fix this problem on your own. I tried resetting Chromecast, updating Chrome, reconfiguring Wi-Fi - it didn't work. I think the problem is with the Chrome browser for Mac. I don’t know how to draw the attention of Google developers to this.

Re: Chromecast picture on TV freezes but audio fine (when mirroring tab only)

alejandom — Fri, 19 Apr 2024 04:45:31 GMT

Hi everyone,

I hope you are well, I'm sorry that your Chromecast is not working, but we've reached a point where your Chromecast cannot be restored to functionality, on another hand you can call our customer service line to check if your Chromecast it's still under warranty to proceed with a replacement for your device.

Regards,

Mario.

Re: Chromecast picture on TV freezes but audio fine (when mirroring tab only)

undeadfat — Mon, 29 Apr 2024 07:16:55 GMT

Can't agree with alejandom.

This does not seem to be a hardware issue. When casting youtube or other supported videos directly to TV (use the video player's cast button), there is little to no freeze at all. Video and audio played smoothly.

When casting a tab which has video players not natively supporting Chromecast, it freezes.

So this is clearly:

1. Not caused by network.

2. Not caused by chromecast hardware.

3. Not caused by the laptop.

You can't explain why casting videos work while only casting tabs with video won't work.

To me, this is 99% a software issue, and it's absolutely not tested by devs. Although I believe this is somehow broken by some "performance optimizations", there is chance that this is purposely done to further build multi-tiered paid Chrome so that you can't cast tabs without handing more $$$.

Re: Chromecast picture on TV freezes but audio fine (when mirroring tab only)

henryIV — Mon, 29 Apr 2024 08:15:17 GMT

I completely agree with you.
The problem is not with the Chromecast device (I have two of them and both stopped working at the same time), there is no point in “calling Google” and “changing it under warranty.”
This is a Chrome software problem.
Yes, if the site supports broadcasting (for example YouTube), broadcasting is possible.
But if you want to broadcast any of your tabs (for example, for a presentation), the images freezes. Why Google closed the ability to broadcast videos from Chrome's tabs - I don’t know, but we won’t know the truth.
Ok, you'll have to look for equipment from other manufacturers for broadcasting.

Re: Chromecast picture on TV freezes but audio fine (when mirroring tab only)

Flazzerini — Mon, 29 Apr 2024 20:29:40 GMT

Hi all,

We are in exactly the same situation...

We have been running a 1st gen Chromecast for a number of years now, with no problem at all.

A few weeks ago we started having issues with mirroring tabs; sound plays fine but the video freezes within a couple of seconds of casting. Youtube videos were casting fine but the desktop just froze. After many hours of trying every possible solution but without success, we decided to upgrade our Chromecast to the latest 4K model.

Frustratingly (and￡60 later!), the new Chromecast has exactly the same issues! This is NOT a hardware/network/macbook problem, it is 100% a software issue. Sort it out GOOGLE!

Re: Chromecast picture on TV freezes but audio fine (when mirroring tab only)

alejandom — Tue, 30 Apr 2024 02:59:45 GMT

Hi everyone,

I'm here to help you with the issues you're facing. To troubleshoot effectively and provide real-time verification, please call our customer service line. I've also sent you a contact form that you can use to get a specialist working with you in this issue.

Remember, the goal is to be clear, helpful, and positive in your communication.

Regards,

Mario.

Re: Chromecast picture on TV freezes but audio fine (when mirroring tab only)

Giorgio_C — Tue, 14 May 2024 06:51:58 GMT

Same issue here.

I used different chromecast over the years. No issue at all.

I also used in the office for share my mac screen to a bigger 60' screen for presentation and during a meeting.

suddenly It's not working anymore.

How to fix this??

Re: Chromecast picture on TV freezes but audio fine (when mirroring tab only)

CalumFlanagan — Thu, 16 May 2024 06:56:59 GMT

Does ANYONE have a solution to this issue?!

Re: Chromecast picture on TV freezes but audio fine (when mirroring tab only)

alejandom — Sun, 19 May 2024 17:16:06 GMT

Hi everyone,

First I would like to thank you for posting in our community page, on the other hand I apologize for the inconvenience that you are having with your Chromecast, but in this case I recommend that you can call our customer service line for further assistance because I’ll need additional information from you that would be best shared privately.

Regards,

Mario.

Re: Chromecast picture on TV freezes but audio fine (when mirroring tab only)

MOODY2 — Tue, 21 May 2024 02:34:34 GMT

PLEASE HELP! WE HAVE THE SAME ISSUE

Re: Chromecast picture on TV freezes but audio fine (when mirroring tab only)

H7 — Sat, 25 May 2024 04:20:33 GMT

Alejandom, your replies are unhelpful. Is there or is there not a solution to this problem. It has all the appearances of Google purposefully stopping the ability to cast from a tab in Chrome. Just be transparent with us and let us know if this is indeed the case and/or if Google will be providing a fix via an update to Chrome. This is a software issue with the latest updates to Chrome.

Re: Chromecast picture on TV freezes but audio fine (when mirroring tab only)

gimenez — Tue, 28 May 2024 19:57:41 GMT

I also have the same issue on my mac. I used to be able to stream perfectly but not anymore. Youtube still works for me as well. Google please fix this

Re: Chromecast picture on TV freezes but audio fine (when mirroring tab only)

Zzzzzzzzzz — Thu, 30 May 2024 06:18:06 GMT

Got the same issue for 2 months. I have 3 different chromcasts. All have this issue.

I tried

Reboot Chromecast.
Switch to a different HDMI port.
Reboot the casting source or try a different one.
Try on 3 different brand TVs.
Even A FACTORY RESET.

Still NOT working!!!!!!!!!!

Re: Chromecast picture on TV freezes but audio fine (when mirroring tab only)

Bobburger — Tue, 04 Jun 2024 18:41:52 GMT

I'm so glad I finaly found this thread... I have bees searching for weeks. I am having the same issue with a Chromecast gen 3 and in windows, casting the tab in chrome. Video will play fine for a while but randomly 3 or 4 times during an episode of something the video will freeze and the audio continues. I have to stop casting then recast to fix it temporarily until the next random time it freezes.
So it is not isolated to mac or gen1. Something has been done in an update somewhere... Please fix it!

Re: Chromecast picture on TV freezes but audio fine (when mirroring tab only)

iplay88 — Fri, 21 Jun 2024 23:38:52 GMT

I just recently began having the same problem only mine is when I cast from my Chromebook (I haven't tried my laptop yet) and then I had an issue today while trying to cast from my phone. Right now it only seems to be when I try to cast Xfinity Stream and then the other day it happened when I tried casting Peacock (free version) it did the same thing. I don't think Disney or Netflix have had the issue. I've reset all my devices and I'm not having any other network issues. Audio works fine most of the time, it's just the video will freeze and then I get the black screen with 3 dots and then a "placeholder screen" of the show/movie I'm trying to cast and then it'll start again. The whole freeze out time is maybe a total of 5-7 seconds but it's very random (and annoying) and there's nothing else for me to update, reset, or "fix." It seems to be a basic buffering issue when my source is "cast tab." There are no buffering issues from the website or my network as everything plays perfectly when I'm either just playing video on my computer or the source is "cast screen" but with "cast screen" as the source, I then can't do anything else on the computer. Not sure what else to do???

Re: Chromecast picture on TV freezes but audio fine (when mirroring tab only)

brwarford — Sat, 29 Jun 2024 13:01:23 GMT

I have had the same issue since that chrome update. How does google/chrome not know that they have made a massive error and now no ones chromecast works properly? wtaf is going on over there. Get your programmers on this and fix the bug!

Re: Chromecast picture on TV freezes but audio fine (when mirroring tab only)

Msomaji — Fri, 12 Jul 2024 20:25:35 GMT

Hi, same problem here. Im using mac pro, I updated chrome this week and immediately cast stop working properly: it cast but image is frozen. I did a factory reset of chromecast, clear chrome browser cache, etc.. but chromecast doesn’t work