Cast Moderator - Not showing codes consistently

csyperski — Sun, 18 Aug 2024 15:40:36 GMT

Hello,

We have 220 Chrome Casts with GTV, deployed in an educational environment. This year (last year, everything was awesome), many of the devices will not get a new code when they timeout and refresh. We've ruled out network, NAC, firewall issues as this even occurs offsite. We've had tech take them home and confirmed the same experience.

This is what we are seeing. These devices are connected via ethernet, and like I said, they worked awesome last school year, but the start of this year has been a nightmare! These devices can be pinged the entire time. Strangely, if you go to check for an update (OS) and then back into the app, they will often work for roughly 30 minutes. Any assistance would be appreciated.

Re: Cast Moderator - Not showing codes consistently

luciaaa — Mon, 19 Aug 2024 19:21:17 GMT

Hi, @csyperski,

Thank you so much for posting in the community. I completely understand the failure of your Chromecasts to generate new codes is frustrating. I’m pleased to assist!

To expedite a resolution, kindly complete this form to request a callback. Our customer service department is equipped to address this problem effectively. Once you've completed the form, let me know.

Keep me posted.

Best regards,

Ana

topic Cast Moderator - Not showing codes consistently in Streaming

Cast Moderator - Not showing codes consistently

Re: Cast Moderator - Not showing codes consistently