topic Google tv chromecast Input button doesn't work in Streaming

Google tv chromecast Input button doesn't work

Shef — Tue, 27 Aug 2024 08:55:45 GMT

Hi,

I have a Samsung smart tv.

I got all functions working on my remote except for the input change. Pressing the button just doesn't seem to do anything. In the remote settings, I can see only Automatic (CEC) mode.

How can I make the input button work?

Re: Google tv chromecast Input button doesn't work

aperezdeleon — Fri, 30 Aug 2024 16:49:55 GMT

Hello Shef,

Thanks for reaching out to our community.

The buttons on your Chromecast Voice Remote may need to be configured for optimal performance. Let's see what we can do to set it up correctly.

To determine which buttons are available on your TV, ensure your Chromecast is properly configured with your Samsung Smart TV. Follow these steps:

Turn on your Chromecast and select your profile and settings in the top right corner of your TV screen.
Choose "Remote and accessories."
Under "Chromecast Remote Setup," Select "Set up remote buttons" and "Add a device."
Choose your device type (TV) and brand.

Please let me know the specific smart TV software installed on your TV. You may need to configure your remote based on the software rather than the TV brand.

After completing these steps, go to the remote control setup screen and select "Input" to verify if you can switch between all input options on your TV. Note that the Chromecast remote may not be able to control the input of certain TV models.

Let me know how it goes.

Regards,
Angel.

Re: Google tv chromecast Input button doesn't work

Shef — Sun, 15 Sep 2024 15:17:52 GMT

Hello, my TV is a Samsung UE55TU7022 with Tizen OS T-KTSU2DEUC-2505.4.

I followed the steps but in the remote settings, I can see only Automatic (CEC) mode.

Re: Google tv chromecast Input button doesn't work

aperezdeleon — Sun, 15 Sep 2024 20:44:38 GMT

Hello once again Shef,

Thanks for your response.

You can use CEC so the input button works as intended. However, that will have to be configured on your TV as well. The most straightforward way to use your Chromecast remote would be to use Infrared, which you can configure by adding your device.

Since you have a Samsung TV, once you add it as a device, select Samsung. You'll go through a screen to set up your volume, power, and input buttons.

Check if all the buttons are working as expected by following the on-screen instructions. Once you're done. On the set-up remote buttons screen, you should be able to see your Samsung TV listed as a device, and all buttons (Volume, power, and input) should say they're working with your Samsung TV Infrared (IR).

Let me know how it goes.

Regards,
Angel.

Re: Google tv chromecast Input button doesn't work

Shef — Mon, 16 Sep 2024 11:37:13 GMT

Hello,

can you please list me the steps needed for 'add the device'?

Re: Google tv chromecast Input button doesn't work

SoriaD_ — Mon, 16 Sep 2024 20:33:27 GMT

Hello @Shef

Thanks for your reply. I'm happy to help you with adding a device to your Chromecast.

To add the device to your Chromecast please follow these steps:

Open the Google Home app: Launch the Google Home app on your mobile device.
Select your Chromecast: Tap on your Chromecast device from the list.
Access Settings: Click on the three dots in the top right corner of your Chromecast's screen and choose "Settings."
Choose Remotes & Accessories: Locate the "Remotes & Accessories" section.
Set up remote buttons: Under this section, you should find an option to "Set up remote buttons."
Add a device: Follow the on-screen prompts to add your Samsung Tv.

If you encounter any difficulties, feel free to share more details about your specific setup, and I'll do my best to provide further assistance.

Best regards,
Douglas.

Re: Google tv chromecast Input button doesn't work

Shef — Mon, 16 Sep 2024 20:56:29 GMT

Hello, I've already set up the Google Home app during the initial configuration of the Google TV. In the mobile app, I can't find the "Remotes & Accessories", which is present only in the TV settings and has the problems described in the previous posts.

Re: Google tv chromecast Input button doesn't work

SoriaD_ — Mon, 16 Sep 2024 21:30:03 GMT

Hi @Shef

Thanks for your reply. I appreciate the information you provide me.

Could you confirm if your Home App is updated? Do you have another device connected to your app?

Did you try the previous steps with another mobile or tablet?

Keep us posting; I´m happy to help you with this situation.

Best regards,

Douglas.

Re: Google tv chromecast Input button doesn't work

Shef — Tue, 17 Sep 2024 16:59:07 GMT

Hello,

I have the most recent version of the app, on a Pixel 6. The chromecast is the only device connected to the app. I tried the steps with another device and I got the same result.

Re: Google tv chromecast Input button doesn't work

SoriaD_ — Tue, 17 Sep 2024 22:01:08 GMT

Hello @Shef

Thanks for your reply. I appreciated all the details you provided us.

Really sorry for all this inconvenience. Let me lend you a hand to find a solution.

To continue assisting you, please fill out this form with all the necessary information. My team will find a solution for this situation.

Feel free to reply to this post when you complete it. We will contact you to continue searching for an answer.

Best regards,
Douglas

Re: Google tv chromecast Input button doesn't work

chaconmorales — Thu, 19 Sep 2024 22:46:46 GMT

Hi @Shef,

We haven’t seen your form submission come through - were you able to access it alright? Let us know if you’re running into trouble or still need our help!

Best,

Mario

Re: Google tv chromecast Input button doesn't work

Shef — Fri, 20 Sep 2024 06:42:46 GMT

Hi, I've sumbitted the form some days ago. In case of issues, I can submit it again.

Re: Google tv chromecast Input button doesn't work

Guarcax — Fri, 20 Sep 2024 06:52:45 GMT

Hi @Shef ,

It would be great if you submit the form again. Please let me know once you have done that. Remember to fill all the necessary information as your community username and the community thread.

Best,

Daniel.

Re: Google tv chromecast Input button doesn't work

Shef — Fri, 20 Sep 2024 06:56:12 GMT

Resumbitted right now, hoping the community thread id 644174 is correct.

Re: Google tv chromecast Input button doesn't work

Guarcax — Fri, 20 Sep 2024 22:51:40 GMT

Hi @Shef,

We haven’t seen your form submission come through. Please make sure that you are using the same email address when you are filling out the form.

Best,

Daniel.

Re: Google tv chromecast Input button doesn't work

Shef — Fri, 20 Sep 2024 22:52:56 GMT

Yes, I am using the same email address. Is the thread id correct?

Re: Google tv chromecast Input button doesn't work

Guarcax — Fri, 20 Sep 2024 23:13:42 GMT

Hi there,

It seems that we haven’t received your form yet. Let’s try one more time to fill out this form, and please make sure that you are putting your username in the community, your email address that you use with your community user, and the title of the thread. In this case, it will be “Google tv chromecast Input button doesn't work”.

Let me know once you have done this.

Best,

Daniel.

Re: Google tv chromecast Input button doesn't work

Shef — Fri, 20 Sep 2024 23:15:32 GMT

I have done that

Re: Google tv chromecast Input button doesn't work

Guarcax — Fri, 20 Sep 2024 23:46:45 GMT

Hi there,

We've received your form and appreciate the details you provided. Please keep an eye on your mailbox and spam, as someone from my team will contact you shortly to help. If you have any questions or concerns in the future, feel free to reply to this post.

Regards,

Daniel.

Re: Google tv chromecast Input button doesn't work

Shef — Wed, 02 Oct 2024 10:03:16 GMT

Hello, are there any updates over my support request?