topic Chromecast restarting constantly in Streaming

Chromecast restarting constantly

AJ24 — Thu, 29 Aug 2024 09:40:01 GMT

Hello

My Chromecast is constantly crashing and restarting. I have tried using a different power supply, different hdmi port, factory reset at least twice, reinstalling the app, and software update. It will play an app (I have only tried iPlayer) for five minutes before crashing and restarting. Sometimes it freezes when resting. Please can someone advise what to try next.

Re: Chromecast restarting constantly

AxelD — Sun, 01 Sep 2024 21:28:37 GMT

Hi AJ24,

Thanks for posting in the Community! Sorry to hear that your Google Chromecast is constantly restarting. No worries, help is here! Since the factory reset and all the troubleshooting steps didn't resolve the issue, please fill out this form and an agent will contact you as soon as possible. Remember to add your thread conversation link in your request.

Let me know once you’ve submitted your form.

Regards,

Axel.

Re: Chromecast restarting constantly

AxelD — Tue, 03 Sep 2024 22:17:00 GMT

Hi AJ24,

We haven’t seen your form submission come through - were you able to access it alright? Let us know if you’re running into trouble or still need our help!

Regards,

Axel.

Re: Chromecast restarting constantly

AJ24 — Tue, 03 Sep 2024 22:18:19 GMT

Yes please, I have just submitted the form. Thank you

Re: Chromecast restarting constantly

AxelD — Tue, 03 Sep 2024 22:32:41 GMT

Hi AJ24,

We just received your form. Please keep an eye on your email for further instructions from an agent.

Regards,

Axel.