topic Re: Blinking orange light, can't factory reset in Streaming

Blinking orange light, can't factory reset

shahhimil — Fri, 30 Aug 2024 17:03:07 GMT

Hi,

I have Chromecast with google TV (4k)

I have been using it with my Samsung TV (PS-42E7S) from past 6+ months.

5 days back, when I turned on the TV & Chromecast, the TV started displaying "No signal" & "Mode not supported". I waited for more than 30 minutes, nothing happened. I restarted both TV & Chromecast a couple of times - waited for a while, like a 30 minutes or so and did this multiple times, but nothing happened. When checking the status of Chromecast attached to the back of the TV, I saw it's blinking orange. So, I just left TV & Chromecast on for 5-6 hours. But still it keeps blinking orange.

I tried factory reset the Chromecast by pressing the physical button (of course holding more than 2 minutes) but nothing is happening. I cannot access Chromecast through Google home as well, hence cannot reset by the app. Also, tried reconnecting router. Tried this exercise many times in last few days, but no success.

I am also trying to get in touch with the Chromecast support team, but always get

1. "Call us" option - Number invalid for provided number on the website.

2. "Call me" option - Please try to get in touch with the support team during working hours. Whereas, the support hours is 12:00 - 23:59

Please help me

Re: Blinking orange light, can't factory reset

David_K — Sat, 31 Aug 2024 13:26:25 GMT

If it's blinking orange, that means it's performing a short self-diagnostic check which should be temporary, certainly not hours, but if it's blinking orange and then turns white after a few seconds, it's being or has just been reset. You mentioned having already tried to reset it using the physical button, was that by using these steps?

How to factory reset your Chromecast - Chromecast Help

Re: Blinking orange light, can't factory reset

shahhimil — Sat, 31 Aug 2024 19:24:21 GMT

It never changes color but keeps blinking orange.

Yes, I followed the same steps as mentioned on the link.

Also, from the community there were few more steps guided for the factory reset like disconnecting internet, disconnecting Chromecast completely from tv and wait for few seconds before connecting to HDMI and so on. But didn't help.

Holding the physical button for more than 30 seconds (atleast 2 minutes) still the color doesn't change and reset doesn't progress.

Re: Blinking orange light, can't factory reset

Elainefca — Sat, 31 Aug 2024 21:47:36 GMT

Same issue and I tried everything

Re: Blinking orange light, can't factory reset

shahhimil — Sat, 31 Aug 2024 21:50:07 GMT

Can anyone reach Google support team? As I mentioned earlier in the thread, I can't reach them

Re: Blinking orange light, can't factory reset

Elainefca — Sat, 31 Aug 2024 22:00:28 GMT

No. Never

Re: Blinking orange light, can't factory reset

David_K — Sun, 01 Sep 2024 16:32:28 GMT

You should be able to reach the support team by following these steps?

Go to Contact Us - Google Nest Help
Select an appropriate option, type a brief description of the issue, then click "Next".
Click "Other", then click "Next step" until you see the contact options.
Choose to get a call or call or chat with the team as available in your country.

Re: Blinking orange light, can't factory reset

Elainefca — Sun, 01 Sep 2024 19:07:11 GMT

I have a solution. After almost 13 hours of trying all the tutorials, I decided to change the power box (which has the USB entrance and connects to the wall). I got another power outlet, and it is working now.

Re: Blinking orange light, can't factory reset

shahhimil — Mon, 02 Sep 2024 08:37:57 GMT

I have been trying all these steps from last few days (daily), but as I mentioned earlier in the thread, I couldn't reach support team as the support number provided is wrong for Sweden (European region).

It says - please check the number

While asking to get a call, it says contact within the support hours. The support hours mentioned is 12 AM - 11:59 PM, but when I try anytime of the 24 hours, I get the same result

Re: Blinking orange light, can't factory reset

shahhimil — Mon, 02 Sep 2024 08:39:45 GMT

Do you mean, you had the same issue as mine that is blinking orange light continuously and by changing the power source (socket) did the trick?

Re: Blinking orange light, can't factory reset

Elainefca — Mon, 02 Sep 2024 12:49:35 GMT

Yes

I was having the same issue of the blinking yellow/orange light.

Re: Blinking orange light, can't factory reset

shahhimil — Mon, 02 Sep 2024 18:17:52 GMT

Tried it, didn't work 😞

Still see blinking orange light even after sourcing the Chromecast from different power socket

Re: Blinking orange light, can't factory reset

David_K — Tue, 03 Sep 2024 13:52:51 GMT

Thanks for explaining. In that case, I've asked a community specialist to review this topic and advise on next steps. Just so you know, it may take a short while for them to do that.

Re: Blinking orange light, can't factory reset

lusvin — Tue, 03 Sep 2024 19:20:38 GMT

Hi @shahhimil,

Thank you for reaching out to the community. I apologize for the inconvenience you encountered with the contact form. Let's try using a different form.

To help our team investigate this issue further, please fill out this form and let us know when you're done. Someone will contact you via email shortly after. Please remember to attach the conversation link thread.

Re: Blinking orange light, can't factory reset

shahhimil — Tue, 03 Sep 2024 18:54:29 GMT

Filled out the form 👍

Re: Blinking orange light, can't factory reset

lusvin — Tue, 03 Sep 2024 19:15:25 GMT

Hi @shahhimil,

Thank you so much for taking the time and filling out the form. I really appreciated it. We are going to check the case and contact you via email as soon as possible. If you have any other questions, you can let us know.

Best regards.

Lusvin

Re: Blinking orange light, can't factory reset

shahhimil — Sun, 08 Sep 2024 10:36:27 GMT

Hi,

I got contacted by #

To which I have provided the needed information about serial id, name, email, etc. But from past 2 days, I haven't heard back. Could you please check what is the status?

Re: Blinking orange light, can't factory reset

shahhimil — Sun, 08 Sep 2024 10:37:12 GMT

chromecast-support @ google.com

Re: Blinking orange light, can't factory reset

lusvin — Sun, 08 Sep 2024 17:56:24 GMT

Hi @shahhimil,

Thank you for posting in the community. I apologize for the inconvenience of still waiting for a response after two days. Don't worry, I'll be glad to help you with this situation.

I will check with our team to see the status of the case and find out what's happening. In the meantime, please check your inbox and spam folders to be completely sure you don't have any replies from our team.

Please keep me updated.

Best regards,

Lusvin