Netflix nightmare for 3 years

Kilos — Sat, 31 Aug 2024 11:43:51 GMT

This is some kind of grotesque... this device has a dedicated button on the remote that says NETFLIX, and for 3 years no one has done anything to fix the problem. UI can freeze for several minutes between episodes. You can't do anything, the buttons don't respond, you can only return to Google TV Home. When browsing, many movie thumbnails are missing, often most of them are missing and only after some time they are loaded. Waiting for the movie to start often takes a minute or two, loading stops at xx%. Reset, return to factory settings of the device, reinstallation of the application - all this has already been done many times... and most importantly, this only applies to the NETFLIX application. I use at least 6 other streaming services without the slightest problem.

Re: Netflix nightmare for 3 years

jenniffert — Tue, 03 Sep 2024 17:03:17 GMT

Hi Kilos,

Thanks for reaching out to the community! I'm sorry to hear that the Netflix button doesn't work as expected with the voice remote. I'm here to help!

In order to properly resolve this situation, I'd like to ask what troubleshooting steps you've already tried. Also, I suggest performing a factory reset on the voice remote. For instructions, you can check out this article: How to factory reset your Chromecast voice remote. If this doesn’t work as expected, try performing a factory reset on the Chromecast and setting it up again. For reference, you can see this article: How to factory reset your Chromecast.

Please keep me posted.

Best regards,

Jenniffer

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Netflix nightmare for 3 years

Re: Netflix nightmare for 3 years