topic Re: Chromecast 2nd generation does not connect to wi-fi 2.4gHz in Streaming

Chromecast 2nd generation does not connect to wi-fi 2.4gHz

emvardol — Thu, 12 Sep 2024 12:32:53 GMT

So, I am really struggling connecting my Chromecast 2nd gen ( NC26A5).

I have a separated network called : My***Wifi2.4 ( which is set properly, split from the 5gHz one), and I manage to perform all the steps configuring the Chromecast, except when I am reaching the Wi-fi network's selection. There I get: "your chromecast was manufactured for another country..blablablah.. "

I do anyway " Proceed", I see the 2.4 wifi network in the list, I select it and then ( horror!) it says: "cannot connect, please reset your router or connect to another network"

I have changed my network settings to be compatible with this generation of chromecast, so I have:

802.11 b/g/n, bandwith 20/40, a specific channel between 1-10. I have in the Home app the country set to the same country as in the Router settings.

Then, I have the authentication to WPA2 PSK / AES. Besides all these, I did factory reset ( manual) for the Chromecast device, reset to the router, re-installed the Home app. NOTHING WORKS... :((

If anyone has any suggestions, please do share! Thank you!

Re: Chromecast 2nd generation does not connect to wi-fi 2.4gHz

nerys — Sun, 15 Sep 2024 20:33:07 GMT

Hi emvardol,

Thanks for posting in the community!

I'm so sorry to hear that your Chromecast (2nd Gen) is having difficulties connecting to your WiFi 2.4GHz network. Don't worry; I'm here to help! Just to get started, I'd like to confirm some details with you. Can you please help me answer the next questions?

Have you tried connecting the Chromecast to the 5GHz band?
Has the device ever been connected to your WiFi network before?
Where did you purchase your Chromecast (2nd Gen)?
Is the Chromecast from the same region where you're currently using it?
Are you using a VPN on the phone you're using for the setup process?

In the meantime, if you have more questions for me, feel free to reply to this post. I'll be happy to assist further!

Best regards,

Nery.

Re: Chromecast 2nd generation does not connect to wi-fi 2.4gHz

emvardol — Sun, 15 Sep 2024 20:40:40 GMT

Hi! Answering here your questions:

1. Have you tried connecting the Chromecast to the 5GHz band?

1. Yes, I tried. None of the bands is working. It gives me the same error.

2. Has the device ever been connected to your WiFi network before?

2. Yes, but at my previous home. I moved recently to a new place. And here it stopped working. But I configured the Wi fi network in the same way as previously.

3. Where did you purchase your Chromecast (2nd Gen)?

3. From an authorized online store (very similar to Amazon)

4. Is the Chromecast from the same region where you're currently using it?

4. Yes, that online store is the most popular in my country (eMag)

5. Are you using a VPN on the phone you're using for the setup process?

5. No, no VPN, no proxy, no IP filtering.

Re: Chromecast 2nd generation does not connect to wi-fi 2.4gHz

nerys — Sun, 15 Sep 2024 20:58:32 GMT

Hi emvardol,

Thanks for your quick response and for providing this information!

My team would like to know more about this behavior. When you get a chance, please fill out this form. Remember to include the link to this post. Let me know when you’re finished. From there, we'll contact you via email.

In the meantime, if you have more questions for me, feel free to reply to this post. I'll be happy to assist further!

Best regards,

Nery.

Re: Chromecast 2nd generation does not connect to wi-fi 2.4gHz

nerys — Tue, 17 Sep 2024 17:08:47 GMT

Hello again,

We haven’t seen your form submission come through. Were you able to access it alright? Let me know if you’re running into trouble or still need our help.

In the meantime, if you have more questions for me, feel free to reply to this post. I'll be happy to assist further!

Best regards,

Nery.

Re: Chromecast 2nd generation does not connect to wi-fi 2.4gHz

emvardol — Tue, 17 Sep 2024 18:22:40 GMT

Hey nerys,

Thanks for the follow up. I completed the form. Looking forward to hearing from you

Re: Chromecast 2nd generation does not connect to wi-fi 2.4gHz

nerys — Tue, 17 Sep 2024 20:05:14 GMT

Hi emvardol,

Thanks for taking the time to fill out the form!

We'll be reaching out to you via email soon to discuss the Chromecast (2nd Gen) connection situation in more detail.

I'll be here for anything else you may need. Feel free to reply to this post if you have any other questions. I'll be happy to assist further!

Best regards,

Nery.