https://www.googlenestcommunity.com/t5/Streaming/Just-Stopped-Working/m-p/645278#M56955 <P>I’ve had my chromecast for over 2 years with no problems. Last week it just stopped with working with no changes to my associated technology (internet, TV, cables etc). I can turn on the TV and the Home Screen comes up when I select the HDMI input. My remote has no effect (even with new batteries) and the google home app just says it’s offline and can’t connect. I have tried resetting it multiple times and nothing changes. I usually connect it to my phones hotspot for internet access but nothing has changed in this aspect. Please help I don’t know what else to try! Thank you!</P> Sun, 22 Sep 2024 09:04:52 GMT Clover02 2024-09-22T09:04:52Z https://www.googlenestcommunity.com/t5/Streaming/Just-Stopped-Working/m-p/645278#M56955 <P>I’ve had my chromecast for over 2 years with no problems. Last week it just stopped with working with no changes to my associated technology (internet, TV, cables etc). I can turn on the TV and the Home Screen comes up when I select the HDMI input. My remote has no effect (even with new batteries) and the google home app just says it’s offline and can’t connect. I have tried resetting it multiple times and nothing changes. I usually connect it to my phones hotspot for internet access but nothing has changed in this aspect. Please help I don’t know what else to try! Thank you!</P> Sun, 22 Sep 2024 09:04:52 GMT https://www.googlenestcommunity.com/t5/Streaming/Just-Stopped-Working/m-p/645278#M56955 Clover02 2024-09-22T09:04:52Z https://www.googlenestcommunity.com/t5/Streaming/Just-Stopped-Working/m-p/645854#M57049 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://www.googlenestcommunity.com/t5/user/viewprofilepage/user-id/597197">@Clover02</a></SPAN>,</P> <P>&nbsp;</P> <P>Thanks for posting here in the community. I'm sorry to hear your Chromecast is offline. I'm happy to help!</P> <P>&nbsp;</P> <P>To better understand the situation, I'd like to ask a few questions:</P> <P>&nbsp;</P> <UL> <LI>What model of Chromecast are you using? (If you don't know, please specify the color.)</LI> <LI>Is your Chromecast currently connected to a 2.4 GHz or 5 GHz network?</LI> <LI>Are you using an Android or iPhone device to set up the Chromecast?</LI> <LI>Are there any other networking devices on your network, such as Wi-Fi extenders, repeaters, or additional access points?</LI> <LI>How far is the device from the Wi-Fi router?</LI> </UL> <P>Keep me posted.</P> <P>&nbsp;</P> <P>Best regards,</P> <P>Melany</P> Wed, 25 Sep 2024 20:25:09 GMT https://www.googlenestcommunity.com/t5/Streaming/Just-Stopped-Working/m-p/645854#M57049 gmelanymelissa 2024-09-25T20:25:09Z