topic Re: Chromecast won't stay connected to WiFi in Streaming

Chromecast won't stay connected to WiFi

JoeRow — Wed, 17 Jul 2024 14:13:30 GMT

I recently got a new router and after setting it up, my Chromcast won't stay connected to it.

It says it is connected, but within a few seconds, it disconnects. Watching it from the WiFi settings it just continously goes through a loop of automatically connecting, and then disconnecting, then connecting, then disconnecting....

I've tried resetting the router, changing the bandwith and channels on it. But nothing seems to work.

All my other devices (phone, laptop, PC and games consoles) can connect to the router and have a strong connection without any issues. I live in a small 1 bedroom apartment, so the distance from the router shouldn't be an issue.

My Chromecast was working fine before my new router.

Re: Chromecast won't stay connected to WiFi

gmelanymelissa — Sun, 21 Jul 2024 21:09:39 GMT

Hi @JoeRow,

Thanks for posting here in the community. I'm sorry to hear your Chromecast won't stay connected to WI-FI. Help's here!

Please try the steps here:

Factory Reset: This action clears your data and can't be undone. Follow these steps to Factory Reset your Chromecast, depending on the model you have.

Let me know how it goes.

Best regards,

Melany

Re: Chromecast won't stay connected to WiFi

alecjorden — Mon, 22 Jul 2024 17:46:44 GMT

Hello! I am experiencing the very same issue with a new router after a move. I have exhausted all my options. I have factory reset a lot and even had a Google specialist via Chat help me reconnect last time. Now it still having connecting issues after that. Not sure what my next steps should be.

Re: Chromecast won't stay connected to WiFi

gmelanymelissa — Wed, 24 Jul 2024 19:48:41 GMT

Hi @alecjorden,

Thanks for posting here in the community. I'm sorry to hear that your Chromecast keeps dropping its Wi-Fi connection. Help's here!

To better understand the situation, I'd like to ask a few questions:

Which Chromecast device do you have?
What is the status LED light on your Chromecast?
How far is the Chromecast from the Wi-Fi router?
Did you get an error message?

Keep me posted.

Best regards,

Melany

Re: Chromecast won't stay connected to WiFi

Nemcy — Sun, 28 Jul 2024 21:44:18 GMT

Hi @gmelanymelissa ,

I am also experiencing a connection issue like this.

Previously, all my devices were connected without issue. My router was recently upgraded to the Zyxel EX3301-T0 and I have been unable to get one of my Chromecasts to connect. The model of the chromecast that can't connect is the Gen 4 Chromecast with Google TV. I also have a Gen 3 Chromecast that has connected without issue.

I have followed all the steps mentioned above, there are no error messages and the LED light slowly pulse white while it is trying to connect.

this is a video showing the device trying to establish a connection

Any help you can provide to resolve this is really appreciated. 🙏

Re: Chromecast won't stay connected to WiFi

alecjorden — Mon, 29 Jul 2024 03:17:27 GMT

Chromecast 3rd Generation. The light is yellow. My wi-fi is behind the wall of my device. I do not get an error message. All it says is offline on the Home app and everytime I would click the cast option from a video it would never connect. Now it isn’t even displaying google images on my screen.

Re: Chromecast won't stay connected to WiFi

gmelanymelissa — Mon, 29 Jul 2024 23:57:09 GMT

Hi there!

Thanks for the follow-up information.

To better assist you, I'd like to ask a question:

Could you tell me how you performed the Factory Reset on your Chromecast?

Keep me posted.

Best regards,

Melany

Re: Chromecast won't stay connected to WiFi

alecjorden — Mon, 05 Aug 2024 05:31:48 GMT

Melany,

I followed the instructions for a factory reset. Held the button on the device until light turned white. Tried this several times with no success. Sorry for the delay. Thank you.

Re: Chromecast won't stay connected to WiFi

jenniffert — Mon, 05 Aug 2024 22:24:58 GMT

Hi @alecjorden,

Thanks for following up! I'm sorry to hear that your Chromecast keeps disconnecting from the Wi-Fi network. I'm here to help.

I appreciate your efforts to troubleshoot the situation. To gather more information, I’d like to ask the following:

Have you made any changes to your WiFi network?
Has the Chromecast been connected to this network before?
What is the model of your mobile device (Android or iPhone)?

Since you mentioned that your Chromecast 3rd generation had a yellow light and changed to white after a factory reset, it indicates that the device is resetting its data. To confirm, did you remove the Chromecast and set it up again through the Google Home app after seeing the white light? If not, you can try one more time performing a factory reset, remove the device from the Google Home app, and set it up again.

In addition, I’d recommend the following:

Make sure you have the latest versions of the Google Home app and your mobile software.
If possible, try adding the Chromecast using a different mobile device.
Update your router's firmware if needed. Outdated firmware can sometimes cause issues.

Please keep me updated.

Best regards.

Jenniffer

Re: Chromecast won't stay connected to WiFi

alecjorden — Wed, 07 Aug 2024 03:36:53 GMT

Hi Jennifer,

I never had issues until I recently moved. It is a new wi-fi and router and was recently updated. As for my phone it is an iPhone 13 pro.

When reseting I have tried removing the app and redownloading a couple times. Reseting the router. Basically all of the basics have been attempted multiple times. It will connect while I have the TV on but the next day or later won’t work. Do I just need a new Chromecast all together? I will try as you suggested and report back.

Re: Chromecast won't stay connected to WiFi

chaconmorales — Wed, 07 Aug 2024 04:04:49 GMT

Hi alecjorden,

I understand your frustration with the Chromecast not staying connected even after troubleshooting. I apologize for the inconvenience you're experiencing. As the last resort I understand that you have already factory reset your Chromecast and started all over again, but the issue persisted.

To assist you better, we'll need some additional information. I'm sending you a secure form where you can provide all the necessary details and also please fill out all the information required.

Here's the contact us form.

Once you've completed the form, please let me know. This will allow us to investigate the issue further and find a solution.

Best regards,

Mario

Re: Chromecast won't stay connected to WiFi

garnerama — Wed, 07 Aug 2024 15:04:09 GMT

Hi @gmelanymelissa,

I seem to have had the same problem as @Nemcy and similar to @alecjorden . My Chromecast with Google TV keeps dropping WiFi and reconnecting every few seconds, just as in the video posted in @Nemcy 's comment, also HyperOptic network too. This has only started happening after we got a new router that would allow faster download and upload speeds, same network otherwise. I tried factory resetting both the chromecast and the new router and the issue still persists, both are on the latest firmware. It seems like it could be a compatability issue between the router and chromecast. Every other connection transferred over to the new router without a problem. Changing back to the old router fixes the Chromecast connection issues, but this is not the sustainable fix since this the speeds we can get on the rest of the devices. Any advice would be greatly appreciated!

Many thanks.

Re: Chromecast won't stay connected to WiFi

gmelanymelissa — Wed, 07 Aug 2024 19:30:43 GMT

Hi @garnerama,

Thanks for the follow-up information. I'm sorry to hear your Chromecast with Google TV keeps dropping WiFi while you've already tried some troubleshooting steps.

My team would like to learn more about this behavior. When you get a chance, please fill out this form and let me know when you’re finished. We’ll have someone reach out to you via email from there.

Let me know if you have any other questions.

Best regards,

Melany

Re: Chromecast won't stay connected to WiFi

gmelanymelissa — Fri, 09 Aug 2024 22:26:01 GMT

Hi there!

@alecjorden We received your form. I appreciate you taking the time to fill it out. Our team will reach out to you via email to further assist you.

@JoeRow, @Nemcy, @garnerama Unfortunately, we were unable to locate your submission form. Please fill out this form with all the needed information, including your link to your Community Thread and Community Username, then let me know once you're done.

Let me know if you have any other questions.

Regards,

Melany

Re: Chromecast won't stay connected to WiFi

garnerama — Thu, 15 Aug 2024 09:42:52 GMT

Hi @gmelanymelissa,

Apologies for the delay, I submitted the form as soon as you posted this message. Has there been any update? We are still using our old (slower) router so that we can use our Chromecast with Google TV. If I try switching to the new router the problem starts again.

Many thanks,

Alex

Re: Chromecast won't stay connected to WiFi

gmelanymelissa — Thu, 15 Aug 2024 18:04:26 GMT

Hi @garnerama,

Unfortunately, we haven’t received your form. My team would like to further check on this. Please fill out this form with all the required information, including your link to your Community Thread and Community Username.

Let me know if you have any other questions.

Best regards,

Melany

Re: Chromecast won't stay connected to WiFi

garnerama — Thu, 15 Aug 2024 18:56:05 GMT

I've tried doing the form again. Let me know if it doesn't come through again.
Many thanks!

Re: Chromecast won't stay connected to WiFi

gmelanymelissa — Thu, 15 Aug 2024 19:19:35 GMT

Hi @garnerama,

We received your form. I appreciate you taking the time to fill it out. Our team will reach out to you via email to further assist you.

Don't hesitate to let me know if you have any other questions.

Regards,
Melany

Re: Chromecast won't stay connected to WiFi

Abarn64 — Sat, 31 Aug 2024 15:59:12 GMT

I'm having the same issue. Have factory reset my CC and rebooted my router. everything else connected to the modem is working fine.

Re: Chromecast won't stay connected to WiFi

skibiddy — Sun, 01 Sep 2024 16:52:25 GMT

Same issue, hyperoptic hub and Chromecast with Google TV, Chromecast keeps disconnecting from WiFi. I've tried connecting only to the 2.4ghz band and 5ghz but the issue persists. Formatting device does not alleviate issue. Any help would be appreciated!