Glitch. Casting without wifi

Triplebgirl — Tue, 01 Oct 2024 13:00:52 GMT

I couldn't stop casting what I was watching from my Paramount App for some reason. I switched off of Chromecast on my TV, and force stopped Paramount and went to bed. The next morning I see that Paramount has been casting all night long. I can't find it anywhere on my phone. When I open Paramount back up it doesn't show its casting. I turn the Wi-Fi off on my phone. It doesn't stop casting. I finally unplugged the Chromecast device. Paramount says I watched 10 episodes of Mayor of Kingstown. How could this happen? And why didn't it stop casting after disconnected the Wi-Fi connection on my phone?

Re: Glitch. Casting without wifi

luciaaa — Fri, 04 Oct 2024 23:29:07 GMT

Hi, @Triplebgirl,

Thank you for reaching out to the community. I apologize for the inconvenience caused by the Paramount app casting all night, even when your Chromecast was turned off. I'm committed to helping you find a solution.

To assist you better, please provide the following information:

What Chromecast model do you have?
Is this the first time you've encountered this issue?
If it has happened before, which apps were affected?

Please follow these troubleshooting steps:

Update apps: Ensure both the Google Home app and the Paramount app are up-to-date.
Check device and Chromecast software: Make sure you have the latest versions of your mobile device's software and the Chromecast's firmware.
Reboot your Chromecast: Restart your Chromecast to clear any temporary inconvenience.

Please let me know the outcome after trying these steps.

Best regards,

Ana

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Glitch. Casting without wifi

Re: Glitch. Casting without wifi