topic Re: thread border router channel google tv streamer in Streaming

thread border router channel google tv streamer

stefanuyt — Wed, 09 Oct 2024 11:48:22 GMT

I have Home assistant running with a matter server. I can change the channel of the open thread border router, and i did that.
As the google tv streamer has also a thread border router, I wanted to be sure, it uses the same channel. But, I can't find it, which also means, that i can't change it....
Any idea's ? Want to be sure, both border routers are in the same thread network....

regards,

stefan

Re: thread border router channel google tv streamer

JillG — Wed, 09 Oct 2024 14:51:33 GMT

Hi @stefanuyt

I am going to escalate your post over to our Community Specialist for some help on this.

I don't believe you can change the channel but the Specialists should have better knowlege than I do.

Connect Thread smart devices with Google TV Streamer (4K) - Android - Streaming Help

Re: thread border router channel google tv streamer

luciaaa — Wed, 09 Oct 2024 17:17:42 GMT

Hi, @stefanuyt,

Thank you for reaching out and sharing your concern about your Google TV's Thread border router. I'm happy to help.

Regarding your concern, the Google TV streamer can act as a thread border router with Google Home; also, your Google TV streamer can create a new thread network or join an existing one.

Please provide the following information:

What is the make and model of your smart home device?
What is the make and model of your mobile device?
What WiFi router are you using?
Are you receiving any error messages from the app?
Is the Matter device paired with its native app?
Do you have other border routers in the same matter ecosystem?
If yes, is Google TV Streamer (4K) your primary Thread border router?
How many matter devices are on their Thread network?

Please try to follow these troubleshooting steps:

Verify power: Ensure your Google TV streamer is powered on.
Check if the Google TV streamer and the phone used to set up Matter end devices are connected to the same network.
Thread is enabled.
Restart your Google TV streamer.
Make sure everything is updated on your TV.
You have the latest version of the smart home app and Google Home app.
Set up the thread network.

For further information and troubleshooting steps, you can check out this article: Connect Thread smart devices with Google TV Streamer (4K).

To learn more about how Thread works with Google Nest products, you can check this article: How Google products use Thread.

Additionally, @JillG, thank you so much for your help.

Please let me know how it goes.

Best regards,

Ana