topic Chromecast 4k Google TV - no youtube video in Streaming

Chromecast 4k Google TV - no youtube video

VeePee — Tue, 15 Oct 2024 22:21:05 GMT

Hello,

I purchased a Chromecast 4k TV about a month ago. I bought it because my older smart tv cannot get some apps.

I have an issue where YouTube works when I search videos and I can see the list of videos. But as soon as I select a video, I get the audio, but no video, the screen stays black. But sometimes it works. I have to disconnect the power from the Chromecast and plug it back in. It's only YouTube all other apps work fine.

I am not casting from my Android phone. Just using it directly plugged into my TV in an HDMI port

When I use my Smart TV for YouTube is fine.

Btw I am using an LG TV but there was no option so I chose Android.

Help?

Thanks,

Re: Chromecast 4k Google TV - no youtube video

jenniffert — Fri, 18 Oct 2024 23:47:43 GMT

Hi VeePee,

Thanks for reaching out to the community! I'm sorry to hear that your Chromecast is showing a black screen when you’re casting from YouTube. I'm here to help.

To better investigate the inconvenience, I’d like to ask the following:

How far is the Google Chromecast device from the router?
Is the internet connection stable?
Have there been any changes to the router settings?
Are the devices connected to the same network?
Did you get any error messages?

In the meantime, I’d suggest the following steps:

Make sure you have the latest versions of the LG TV firmware and YouTube app.
Make sure you have the latest firmware version of your Chromecast. You can find this information in the article: Chromecast firmware versions and release notes.
Try uninstalling and reinstalling the YouTube app.
Try disconnecting and reconnecting the Chromecast device. For instructions, you can check out this article: Change the Wi-Fi network of Google streaming devices.
Try a different HDMI port. Test if using a different HDMI port on the TV improves the connection.
If possible, try connecting the Chromecast to another TV to see if the inconvenience persists.
If these steps don’t work as expected, consider performing a factory reset. Refer to this article for instructions: How to factory reset your Chromecast.

Let me know how it goes.

Best regards,

Jenniffer