Issues connecting TCL TV to Google Home

hong20 — Thu, 17 Oct 2024 18:13:17 GMT

I am in the process of setting up my smart home, and for better or worse decided to use GH as the
ecosystem. My hub is a Google Nest WiFi Pro.

I bought a new 65" Android TV from TCL (65C655K) and I can't seem to get the integration set up properly!

When the TV is on, I get a device show up in my GH App called "Android TV" but all I can do on that is
control the volume. When the TV is on standby, it disappears.

I know the integration should be much more than that. I have gone through the initial setup on the TV,
added my Google Account, etc.

I have the TCL Home App, added the TV as a device (although none of the controls from there work)
I have updated all Android TV apps from Play Store
I have uninstalled Chromecast and reinstalled it.
I have cleared the Chromecast cache.
I have fully powered down the TV for an hour+ and started it back up.

If I try to add the TV as a new device on the Google Home app, I choose "works with Google" but when I pick TCL and agree the T&C's, I get an error saying no compatibile devices where found.

I am at my wits end.....please help!

Re: Issues connecting TCL TV to Google Home

catheryn — Mon, 21 Oct 2024 00:49:36 GMT

Hi @hong20,

Thanks for bringing this concern to our attention and posting it in the community.I apologize for any inconvenience you've experienced with your Chromecast integrated device.

I understand that you're having trouble setting up your Chromecast and that it's not working properly even after you tried some troubleshooting steps. I appreciate your efforts.

Before trying any additional troubleshooting steps, please share the following information:

Is the Local Network Access enabled on your phone?
Did you reboot your TV?
What is the android version of your TV?

Once you share this information, we can find a resolution to make your device work.

Thanks,

Catheryn.

topic Issues connecting TCL TV to Google Home in Streaming

Issues connecting TCL TV to Google Home

Re: Issues connecting TCL TV to Google Home