topic Re: Regarding audio and video not synced with Google TV Streamer in Streaming

Regarding audio and video not synced with Google TV Streamer

GoogleNestTeam — Wed, 09 Oct 2024 23:14:05 GMT

Hey everyone,

We are aware that some users might be experiencing an issue where audio is not synced with video from their Google TV Streamer. This appears to be related to specific audio equipment and configurations, and does not seem to be a widespread problem. We are actively looking into the issue, and will provide an update once we have more information.

In the meantime, if you are encountering this, we encourage you to contact Google Nest Support.

Re: Regarding audio and video not synced with Google TV Streamer

Reedith — Thu, 10 Oct 2024 08:40:47 GMT

I'm also experiencing this issue

Streamer plugged into HDMI 1 of LG GX

HDMI 2 arc from LG GX plugged into ubiquiti amp

Multiple seconds of audio lag not recoverable through any audio delay features in TV or on streamer

The funny thing is the same streamer worked flawlessly for weeks plugged into Black magic HDMI to SDI- BLACK MAGIC CONSTELLATION 4K1 ME - BLACK MAGIC SDI TO HDMI -LG C2

PERHAPS THAT VIDEO EQUIPMENT WAS ADJUSTING FOR THE DELAY AND RETHINKING I'M NOT SURE BUT IT WORKED GREAT FOR MANY WEEKS ON THAT SETUP BUT WHEN I BROUGHT IT INTO THE LIVING ROOM BAM UNWATCHABLE

IF YOU GUYS NEED ANY MORE INFO I'M HAPPY TO GIVE IT I'M REALLY LOOKING FORWARD TO PUTTING THESE THINGS ALL OVER MY HOUSE AND LITERALLY PURCHASING 10 MORE FOR FRIENDS AND FAMILY BUT AT THIS CURRENT STATE IT'S UNUSABLE

Re: Regarding audio and video not synced with Google TV Streamer

Jontehedning — Thu, 10 Oct 2024 10:23:40 GMT

Do you need logs or anything from users with the issue ?

Re: Regarding audio and video not synced with Google TV Streamer

artikweb — Fri, 11 Oct 2024 18:47:25 GMT

There seems to be a huge delay as well when streaming using the Moonlight app. Everything works flawlessly on Nvidia shield, but on the Google Streamer there’s a big - big! - delay in the audio. It’s completely unusable. (I’m playing audio on tv speakers, connected with HDMI)

Re: Regarding audio and video not synced with Google TV Streamer

COMPsmith — Sat, 12 Oct 2024 21:12:48 GMT

Google just enable bitstream TRUE-HD and DTS-MA HD lossless audio to our AVR's.

Re: Regarding audio and video not synced with Google TV Streamer

DavyBaccaert — Sun, 13 Oct 2024 00:26:24 GMT

Same here. Strait from the streamer to the tv. Starts out ok but gradually gets worse and worse. Changed cable, port and settings but nothing helps. Gonna need a fix for this soon or I'm sending this back. Can't even watch a full movie without rebooting

Re: Regarding audio and video not synced with Google TV Streamer

Skywalker27k — Sun, 13 Oct 2024 18:28:02 GMT

Same here. No sound bar, just the streamer + TV. Reproduced on 2 TVs.
Even after a fresh reboot there is a very slight delay, and it gets worse with time, it can go up to 1 or 2 second delay after 24 or 48h.

Here is the thread I opened 2 weeks ago: https://www.googlenestcommunity.com/t5/Streaming/Google-TV-Streamer-audio-sync-issue/m-p/647868#M574...
Many other people have the issue.

Re: Regarding audio and video not synced with Google TV Streamer

Skywalker27k — Sun, 13 Oct 2024 18:32:17 GMT

Does any one else notice dropped frames and youtube not actually outputting 4K?
There might be actually be an audio/video performance issue.

You can check the dropframes number on youtube following these steps:

Open youtube on the Streamer plugged on a 4K TV
Play a 4K video
Display the "stats for nerds" in the Player options (or "advanced stats" depending of your language)
BUG 1: Viewport is stuck to "1920*1080" (even thought selected resolution is 4K)
BUG 2: dropped frames keep increasing. Test at least 5 minutes.

Re: Regarding audio and video not synced with Google TV Streamer

virnab — Sun, 13 Oct 2024 18:41:13 GMT

Hi there,

Thank you for reaching out to our community.

I’m sorry to hear that the audio and video are out of sync on your Google TV streamer 4K. I appreciate the information you have provided and the answers you have given to the questions posted by maedacortez and cifuentesj in order for me to help you more effectively.

Please attempt the troubleshooting methods listed below:

Make sure that you are using an HDMI 2.1 cable to connect the Google TV Streamer.
Reboot the Google TV Streamer. Here you have the instructions to do it:
1. From the Google TV
  1. At the top right of your TV screen select All settings.
  2. Select System, then choose the option Restart
2. From the power source follow this steps:
  1. Unplug the power cable from Google TV Streamer
  2. Leave it unplugged for one minute
  3. Insert the cable back into Google TV Streamer
Check whether your TV, AVR or soundbar has an audio offset adjustment setting: When delays are constant, you can try adjusting the audio delay settings within their TV, AVR, or soundbar.
Check if the “Dialogue enhancement” and “volume leveler” settings are disabled. If it’s enabled, turn it off. Here you have the instructions:
1. At the top right of your TV screen select All settings.
2. Select Display & Sound, then select the option Audio options, then turn off Dialogue enhancement and Volume leveler
Check if the surround sound setting is disabled. If it’s enabled, turn it off. Here are the instructions to do it:
1. At the top right of your TV screen select All settings.
2. Select Display & Sound, then go to Advanced sound settings, then choose Format selection, then select the option None: Never use surround sound.
Reboot the router:
1. Disconnect the Wi-Fi router from the socket and leave it unplugged for 2 minutes.
2. Check if the router's LED lights are off when the router is unplugged. Some routers have backup battery packs, so the customer needs to disconnect the battery packs to ensure the router completely turns off.
3. Once all router LED lights are back on and your network name shows on the list of available Wi-Fi networks on your phone or tablet, check if the streaming device can connect to the Wi-Fi network.

Please let me know if these guidelines are helpful. I will be looking forward to your kind answer.

Best regards,

Virna

Re: Regarding audio and video not synced with Google TV Streamer

Harr — Mon, 14 Oct 2024 00:47:31 GMT

My family, my kids, a dog, my aunt, my brother, my friends

Re: Regarding audio and video not synced with Google TV Streamer

Harr — Mon, 14 Oct 2024 00:48:23 GMT

Family my my kids

Re: Regarding audio and video not synced with Google TV Streamer

Skywalker27k — Tue, 15 Oct 2024 15:47:57 GMT

@virnabVERY IMPORTANT: You need to reproduce the steps in my previous message and confirm you did.
Then confirm BUG 1 and BUG 2 as mentioned in my previous message.
I have already given those steps in my ticket regarding audio sync and my ticket regarding dropframes and no one from google tried.
Both video and audio are underperforming compared to any other device I have tested.

You are not even trying, and you give irrelevant troubleshooting even though it is more than obvious that this a is not a setup/settings issue. It seems everyone is affected.

Right now the Streamer is back in its box, I will return it before the return period expires.

Re: Regarding audio and video not synced with Google TV Streamer

Reedith — Tue, 15 Oct 2024 15:25:59 GMT

It's almost been a week since you guys acknowledged the bug can you please provide an update to the community?

Re: Regarding audio and video not synced with Google TV Streamer

Reedith — Tue, 15 Oct 2024 15:26:33 GMT

None of these troubleshooting steps will fix a physical bug in the code

Re: Regarding audio and video not synced with Google TV Streamer

jrlutz29 — Tue, 15 Oct 2024 19:01:35 GMT

Any update? Very close to returning it.

Re: Regarding audio and video not synced with Google TV Streamer

thejeffbeck — Tue, 15 Oct 2024 20:38:52 GMT

The thing I don't understand is - if this is a problem specific to hardware, why is the problem consistent on multiple setups in my house. I tried moving it to a different TV, one without a soundbar. Same problem. And choosing "Never use surround sound" is not a solution - we purposely have multi-channel audio systems for a reason.

Re: Regarding audio and video not synced with Google TV Streamer

vdmkk — Wed, 16 Oct 2024 07:37:34 GMT

If you will choose your TV resolution with 50hz. Youtube will drop the frames 200 from 1000 in 30/60 fps videos . Absolutely unacceptable. Google chromecast with google TV 4K don't have thus issues.

Re: Regarding audio and video not synced with Google TV Streamer

Skywalker27k — Wed, 16 Oct 2024 16:16:26 GMT

Not only 50hz. Even matching the TV refresh rate it drops.
This is indeed unacceptable.. I keep asking google to test in this ticket and 2 others, they don't do anything. We live in a world were there are less and less professionals.

Re: Regarding audio and video not synced with Google TV Streamer

Skywalker27k — Wed, 16 Oct 2024 16:23:49 GMT

Hey google it seems you are struggling. Contact me in private if you want to hire an Android TV Software Engineer with 8 years experience on Video Streaming Apps and Team Lead, I know we are rare. Google is a great company, it's a shame to see you don't have the correct man power.

Releasing the Streamer with those issues is unacceptable for a company like Google.

Re: Regarding audio and video not synced with Google TV Streamer

Prizzuto — Thu, 17 Oct 2024 13:04:45 GMT

Same issue.. audio lag on every app. All sound settings at their most basic. Outside of return window.

really disappointing Google.