topic Re: Netflix not working in Chromecast in Streaming

Netflix Error Code: ui-800-3

KyoshiruMibu — Tue, 22 Oct 2024 05:46:15 GMT

Hello, I just recently purchase Google Chromecast but when I open the Netflix app it shows Error Code: ui-800-3 any fix for this?

I already tried reinstalling netflix. Turning off and on Chromecast.

Re: Netflix Error Code: ui-800-3

JillG — Tue, 22 Oct 2024 17:12:36 GMT

Hi @KyoshiruMibu

The Netflix error code is from the Netflix app itself and I suggest reaching out to Netflix support. Here is the Netflix support https://help.netflix.com/en/node/12232

Additionally, I will also let our Google Streamer team know as well.

Re: Netflix Error Code: ui-800-3

Jbar — Wed, 23 Oct 2024 01:00:17 GMT

Just got new Chromecast 4k and getting the same error. Bunch of others with new Chromecast 4ks reporting it too. The Netflix help pages say it is something wrong with the device...

https://www.reddit.com/r/Chromecast/comments/1g5rk80/netflix_error_ui8003_307006/

Re: Netflix Error Code: ui-800-3

wang — Wed, 23 Oct 2024 11:17:48 GMT

Can I ask what the factory date is on the packaging of your equipment ? 2020、2021 or 2022？I also encountered this problem.

Re: Netflix Error Code: ui-800-3

wang — Wed, 23 Oct 2024 11:39:20 GMT

It's not a problem with Netflix. I've compared it. It's a problem with the latest system version firmware of Google TV 4K.

Re: Netflix Error Code: ui-800-3

Q5 — Wed, 23 Oct 2024 12:07:25 GMT

I am encountering the same issue with my Chromecast 4k with remote that I bought 2 days ago. Any one found a resolution yet or must I return the product?

Re: Netflix Error Code: ui-800-3

Jbar — Wed, 23 Oct 2024 12:37:12 GMT

I bought mine from the Google store and it arrived 3 days ago. Not sure of the manufacturer date (had already thrown away box).

I spent half an hour on the phone with Google support last night. They said they are escalating to their engineers and will get back to me within a day. The guy said he could send me a replacement but he doesn't have faith that it would fix it. I suggest calling Google support to further raise the salience.

Re: Netflix Error Code: ui-800-3

wang — Wed, 23 Oct 2024 14:53:39 GMT

Can I ask what the factory date is on the packaging of your equipment ? 2020、2021 or 2022？I also encountered this problem.

I only know that if the manufacturing date on the package is 2022, and you start using the latest system, there will be no Netflix error problem.

Re: Netflix Error Code: ui-800-3

wang — Wed, 23 Oct 2024 14:53:56 GMT

I only know that if the manufacturing date on the package is 2022, and you start using the latest system, there will be no Netflix error problem.

Re: Netflix Error Code: ui-800-3

KyoshiruMibu — Wed, 23 Oct 2024 14:57:40 GMT

I still have the box amd the mfg date is 01/2022

Re: Netflix Error Code: ui-800-3

KyoshiruMibu — Wed, 23 Oct 2024 14:58:45 GMT

Already tried doing this i actually contacted netflix, google, and the shop that i bought they cant help me and just direct me to the links that I already searched for.

Re: Netflix Error Code: ui-800-3

KyoshiruMibu — Wed, 23 Oct 2024 14:59:57 GMT

I am already updated to the latest software for google chromecast and same with netflix no further update any more

Re: Netflix Error Code: ui-800-3

KyoshiruMibu — Wed, 23 Oct 2024 15:01:22 GMT

Me too tried contacting both netflix and google but no help. Worst thing is that netflix keep saying that google chromecast isnt supported and its not their fault.

Re: Netflix Error Code: ui-800-3

wang — Wed, 23 Oct 2024 15:05:59 GMT

I tried it today. The date on the package is 04/2022. I opened it and used it. It was updated to the latest system with a security patch date of September 2024. I could open Netflix without any errors. However, when I opened the package with a date of 08/2021 and updated it to the latest system with a security patch date of September 2024, Netflix would report an error. This problem has also occurred on Xiaomi's Mi Box before, so it is very likely that there is a bug in the system update pushed by Google this time, not a problem with the Netflix app, because I have repeatedly compared, uninstalled and reinstalled Netflix, including resetting the device, but none of them can solve this problem.

Re: Netflix Error Code: ui-800-3

wang — Wed, 23 Oct 2024 15:11:39 GMT

It's not a problem with Netflix, it's a problem with Google's latest system. I'm sure because I have several Google TV 4Ks that haven't been opened yet, but I'm not in the United States. I've also encountered this problem. I really hope that Google can solve it. I also reported this problem to their online customer service. I even compared several products with different production dates.

Re: Netflix Error Code: ui-800-3

Jbar — Wed, 23 Oct 2024 15:11:55 GMT

Yeah... the Netflix person I spoke to did not seem to be able to do more than just read through the steps that are outlined on their website that I had already tried. I did ask him to escalate it. He said he would pass the issue along.
By comparison, the google support person I spoke to seemed to understand that this was not user error and he immediately escalated to more senior people. Said they will be following up today.

Re: Netflix Error Code: ui-800-3

wang — Wed, 23 Oct 2024 15:29:23 GMT

Because this is a problem with Google's system, not Netflix, nor the store that sold it to you.

Re: Netflix Error Code: ui-800-3

wang — Wed, 23 Oct 2024 15:41:26 GMT

Could you please give Google support person more feedback on the problem and ask them to expedite it? I am sure that this is a problem caused by Google's system, but I am not in the United States and cannot contact them by phone, online or email because I am not fluent in English, which is also a problem; I am a seller, and I have a lot of Google TV 4K. The production dates on the packaging are 2020, 2021, and 2022. Today I took a few brand new ones to unpack and compare. Only the one with the production date of 04/2022 on the packaging will require updating to the latest system version when it is turned on and used. There will be no Netflix error. Both 2020 and 2021 will have Netflix error problems.

Netflix not working in Chromecast

vivek1709 — Wed, 23 Oct 2024 18:18:12 GMT

I'm having trouble with my Netflix app. Every time I try to open it, I get the following error message:

"Netflix has encountered an error. Code: ui-800-3"

Re: Netflix Error Code: ui-800-3

vivek1709 — Wed, 23 Oct 2024 18:35:46 GMT

I am facing the same issue. I bought the device yesterday.

In the box, i see MFG date as 07/2021

Google customer support is saying, they are aware of this issue and are working on the fix, however there is no ETA