chromecast 2nd gen no quality settings?

Frsh2d — Mon, 04 Nov 2024 17:29:59 GMT

hello, got a new ISP and with that i did a reset with the google chromecast 2nd gen. now i cant get any quality changes in video mode, theres only the option to enable 50 hz hdmi mode nothing else. changed from 2,4 to 5 ghz wifi, reset but no changes. firmware seems to be the newest. running it from an android phone. any ideas?

Re: chromecast 2nd gen no quality settings?

jenniffert — Thu, 07 Nov 2024 22:47:34 GMT

Hi Frsh2d,

Thanks for reaching out to the community! I'm sorry to hear that you're experiencing inconveniences with the quality video settings. I'd be happy to help!

I appreciate all the workarounds that you've already performed. To better investigate the situation, I’d like to ask the following:

What is the brand and model of your TV?
Is this the first time you've attempted to cast this TV?
Is the device's power-saving mode turned on?

In the meantime, let's check these steps:

Make sure you have the latest versions of the Google Home app and your mobile device's operating system.
Ensure the casting device, the TV, and the router are within 15 to 20 feet of each other.
Reboot your router by unplugging it for 2 minutes, then plugging it back in.
Make sure all HDMI connections are tight and secure. Try switching HDMI ports on your TV.
If possible, try connecting the Chromecast to another TV to see if the inconvenience persists.
Verify that your TV meets the requirements for using Chromecast 2nd Gen. Check this article for more details: Requirements for Chromecast and Google TV Streamer devices.

Please keep me posted.

Best regards,

Jenniffer

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chromecast 2nd gen no quality settings?

Re: chromecast 2nd gen no quality settings?