topic Stuttering Streams in various Apps in Streaming

Stuttering Streams in various Apps

FredMS — Sun, 10 Nov 2024 20:53:27 GMT

While using the new Google Streamer connected to a 2022 QLED Samsung TV various Streaming Apps are unwatchable because of constant micro lagging in the stream every few seconds. The audio is fine though. Netflix, Disney+ and Prime Video are affected. Double checked the issue by connecting the Box to a Hisense TV an everything worked fine. Not a HDMI issue. Internet is stable, Lan or WiFi - nothing changes.

So the problem seems to be between the TV an the Box.

Google support wasn't able to deliver any useful insights so far.

Re: Stuttering Streams in various Apps

PhilPinfold — Mon, 11 Nov 2024 11:48:40 GMT

I have the same issue, also on a Samsung QLED TV. Model QE65QN95AA

Re: Stuttering Streams in various Apps

PhilPinfold — Mon, 11 Nov 2024 11:51:29 GMT

I should have added, the TV is also from 2022 and I experienced the same problem on the same TV with a 4k Chromecast. One of the reasons I bought the TV streamer is because I thought that it would fix the issue.

The issue does not seem to appear when watching Youtube on the TV via the streamer.

Re: Stuttering Streams in various Apps

FredMS — Fri, 15 Nov 2024 16:39:24 GMT

Returned the box today - I'm not going to spend money on being s beta tester 💁🏻

Re: Stuttering Streams in various Apps

virnab — Mon, 18 Nov 2024 17:14:35 GMT

Hi there,

Thank you for reaching out to our community.

I’m sorry to hear that the Google TV Streamer connected to a 2022 QLED Samsung TV is stuttering streams in various apps, especially Netflix, Disney+, and Prime Video. Thank you FredMS for letting us know that the Google TV Streamer 4K worked fine for your Hisense TV, so you were able to find out that this is not a problem related to the HDMI cable. We greatly value this information as it enhances our understanding of the inconvenience.

My team would like to know more about this behavior. When you get a chance, please fill out this form. Remember to include the link to this post. Let me know when you’re finished. From there, we'll contact you via email.

Let me know when you're finished. Your confirmation is crucial to ensuring that I can follow up on your case effectively.

Best regards,

Virna

Re: Stuttering Streams in various Apps

PhilPinfold — Mon, 18 Nov 2024 18:36:10 GMT

I have filled in the form.

Re: Stuttering Streams in various Apps

virnab — Tue, 19 Nov 2024 19:25:33 GMT

Hi PhilPinfold,

Thanks for your confirmation. Our team will be contacting you via email, so please be aware of your inbox.

If you have any other questions or concerns, please feel free to contact us.

Best regards,

Virna