Chromecast Google TV: Streaming-app won't close

ph_1960 — Wed, 13 Nov 2024 21:14:59 GMT

I have several streaming-apps (Netflix, Prime, Disney+, local TV-providers,...) on my Chromecast. When an app is running, and turn the Chromecast off, and ie. I turn it on the next day, the app that was running opens, but it is not possible to close that app (return- or home-button, on/off),...). I have to go to the google assistant and tell him (spoken) to open the desired app. From thereon the chromecast is working as it should. How can I close the running app without to speak to the Google Assistent ? I was very persistent with the Netflix-app, so I had to remove it from the chromecast, and I use it on the smart-TV....

I've checked the firmware version and that is the latest version available.

Thank you for your solution(s).

Re: Chromecast Google TV: Streaming-app won't close

kcruzgonzalez — Sun, 17 Nov 2024 20:15:31 GMT

Hi ph_1960,

Thank you for posting in the community. I'm sorry that you're having troubles with closing the apps on the chormecast device with the remote. I understand how frustrating this can be. I'm here to help.

Before I begin, I need to ask a few questions for further assistance:

What happens when you click on the home or back button if you are watching a video or a movie?
When did the issue start?
Can you double check if you are turning off the chormecast or just the TV?
What color is the led light when you turn off the device?
Did you change the batteries on the remote?

Let me know how it goes and keep me posted.

Regards,

Kevin

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Chromecast Google TV: Streaming-app won't close

Re: Chromecast Google TV: Streaming-app won't close