Chromecast can't cast some media

Azazel — Wed, 20 Nov 2024 19:09:43 GMT

I can't be the only one with this issue. And it has ALWAYS been an issue since I bought it 3-4 years ago .

It streams perfectly fine from the YouTube app and some other apps. But some apps and specially website media players (that does have the chromecast icon), it doesn't cast.

Only see a grayed background and a blue chromecast logo in the middle when I try.

Why is this happening?

Yes, all is updatede. Yes, both phone and chromecast is on same network. Yes, router up to date (the newest Google router) No vpn.

Re: Chromecast can't cast some media

virnab — Wed, 27 Nov 2024 22:00:45 GMT

Hi Azazel,

Thank you for reaching out to our community.

I'm sorry to hear that your Chromecast device can’t cast some media, such as some apps and especially website media players; even though they have the Chromecast icon, it doesn’t cast. Thank you for letting us know that you can only get a grayed background and a blue Chromecast logo in the middle when you try to cast some media. I appreciate you sharing with us the troubleshooting steps you have tried to resolve the inconvenience so I can provide you with better assistance. No worries; it is my pleasure to help you resolve this inconvenience.

Before we get started with further troubleshooting, let me ask you some important questions:

Could you please confirm if you are having this inconvenience with a Chromecast with Google TV (4K) model?
Which devices are you using to cast your media to the Chromecast? (iPad, computer, laptop, mobile devices, etc.)
If you are using other devices to cast to the Chromecast, could you please let me know the make and model of those devices?
Are you having the inconvenience when you stream the apps and services available in the Google TV tabs?
Which country are you located in?
Have you tried to reboot your Chromecast device to resolve this inconvenience?
Is the Chromecast firmware updated?

Thank you for your time and attention. I look forward to your response.

Best regards,

Virna

topic Chromecast can't cast some media in Streaming

Chromecast can't cast some media

Re: Chromecast can't cast some media