topic Re: You do not have access to this channel in Streaming

You do not have access to this channel

PkoedP — Wed, 11 Dec 2024 16:15:30 GMT

Problem. From time to time, >You do not have access to this channel< appears and then the screen freezes. When you press "Enter" a few times, the broadcast continues. So far on two different TV apps.

Re: You do not have access to this channel

tajennifer — Sun, 15 Dec 2024 18:21:35 GMT

Hi PkoedP,

Thanks for posting. I'm sorry to hear that you are experiencing this situation with the screen freezing while you are casting. I understand how frustrating it can be when the thing doesn't work as expected. But don't worry; help is here. I just need to ask for some information to provide the best solution for this situation:

What streaming device do you have?
Is this situation happening with a specific app or site?
What steps did you try to solve the situation?

Please keep me posted. I'll be waiting for your response.

Best regards,
Jenny

Re: You do not have access to this channel

PkoedP — Sun, 15 Dec 2024 18:45:01 GMT

Streaming Device: Google TV Streamer (4k) with Google TV Streamer Voice Remote.

I thought at first that it was just one app, but it now comes on two different (Danish) TV apps.

I have written to both providers. Checked for possible updates. Checked memory.

Uninstalled both apps, restarted the streamer and installed again. But the error persists.

Re: You do not have access to this channel

tajennifer — Mon, 16 Dec 2024 00:10:43 GMT

Hi PkoedP,

Thanks for your response and all the information provided. I understand that after all the steps that you tried, the Google TV Streamer (4K) device is still having problems with the Danish TV app, but don't worry; we can help. The team would like to learn more about this behavior. When you get a chance, please fill out this form and let us know when you’re finished. We’ll have someone reach out to you via email from there.

Best regards,
Jenny

Re: You do not have access to this channel

PkoedP — Mon, 16 Dec 2024 08:34:29 GMT

Done !, I have filled out the form, and sent the email.
BR Peder