topic Re: Dolby with Netflix App in Streaming

Dolby with Netflix App

SvenWL — Sun, 05 Jan 2025 21:03:09 GMT

I have the Google Streamer 4k new.

Dolby 5.1 does not work on Netflix.

I also have no chance to switch to 5.1 in the Netflix app.

On all other streaming services (Amazon, Paramount, Waipu) 5.1 works perfectly.

Does anyone else have the problem with Netflix and Dolby 5.1?

Re: Dolby with Netflix App

tajennifer — Sun, 05 Jan 2025 19:43:33 GMT

Hi SvenWL,

Thanks for posting. I'm sorry to hear about the situation that you are experiencing with the Dolby sound on your Netflix app. I understand how frustrating this situation can be. But don't worry; help is here. In this case, you can try these steps:

Check Internet Connectivity and ensure that your device has a stable internet connection and is working properly.
Make sure you have the latest version of the app installed on your device. Check for app updates in your device's app store and install any available updates.
Restart your Chromecast device; sometimes, restarting your device can resolve app-related issues. Turn off your device, wait a few seconds, and then turn it back on.
Delete and reinstall the Netflix app.

Please let me know how that goes. I'll be waiting for your response.

Best regards,
Jenny

Re: Dolby with Netflix App

SvenWL — Sun, 05 Jan 2025 21:02:29 GMT

Hi Jenny,
I have tried all of these things several times. Unfortunately without success. I work in IT and these solutions were also my first choice.
As I have read in the meantime, many users have this problem.
Therefore, only an update of the Netflix app will help. This problem does not exist with other apps, Waipu, Prime, Paramount.

I am waiting for a solution for the Google Streamer 4K

Greetings from Germany
Sven

Re: Dolby with Netflix App

tajennifer — Mon, 06 Jan 2025 20:07:31 GMT

Hi SvenWL,

Thanks for your reply and all the information provided. I really appreciate the effort to do all the steps above. I'm sorry for the experience that you are having. In this case, if you're still completely unable to cast, this means that there is a trouble with your Netflix app. At this point, we recommend you contact Netflix team for further assistance; they're best equipped to help you with checking the app!

Best regards,

Jenny

Re: Dolby with Netflix App

CrUser — Wed, 08 Jan 2025 16:09:36 GMT

Same problem. On the Chromecast with Google TV 4K no problem but on the Google Streamer no 5.1 on Netflix