topic Re: Chromecast won't reset in Streaming

Chromecast won't reset

margretk — Fri, 10 Jan 2025 02:14:01 GMT

Just bought a used Chromecast, I believe it's the ultra. Previous owner didn't reset and I can't get it to factory reset with the button. All I get is a steady blue light no matter how long I press the button. Suggestions?

Re: Chromecast won't reset

freeline — Fri, 10 Jan 2025 16:13:26 GMT

1. Unplug and wait 1 + min.

2. While in ' ON ' mode, hold the little button (above the where the cord is ) flashing yellow goes white

Re: Chromecast won't reset

Jeremyg — Mon, 13 Jan 2025 01:58:36 GMT

Hi folks!

Thanks for reaching out to the community @margretk and thank you for your interest in helping @freeline. I am sorry to hear that your Chromecast is not resetting, but no need to worry; help is here. We appreciate all of your previous troubleshooting efforts. I need to know a few things before continuing:

Could you please describe the way you are resetting your Chromecast?
Are you getting any error message, and what does it say?
How far from the router is the Chromecast?

I'll be waiting for your response.

Best regards,
Jeremy.