https://www.googlenestcommunity.com/t5/Streaming/Chrome-cast/m-p/669777#M59982 <P>I would like to know if I can get any help, my problem is that my chromecast stopped connecting to the wifi network, I have restarted it, I have tried many options suggested in support but under no circumstances have I been able to solve it.</P> Wed, 15 Jan 2025 03:58:29 GMT AdrianJr 2025-01-15T03:58:29Z https://www.googlenestcommunity.com/t5/Streaming/Chrome-cast/m-p/669777#M59982 <P>I would like to know if I can get any help, my problem is that my chromecast stopped connecting to the wifi network, I have restarted it, I have tried many options suggested in support but under no circumstances have I been able to solve it.</P> Wed, 15 Jan 2025 03:58:29 GMT https://www.googlenestcommunity.com/t5/Streaming/Chrome-cast/m-p/669777#M59982 AdrianJr 2025-01-15T03:58:29Z https://www.googlenestcommunity.com/t5/Streaming/Chrome-cast/m-p/670498#M60042 <P><SPAN>Hi <a href="https://www.googlenestcommunity.com/t5/user/viewprofilepage/user-id/641547">@AdrianJr</a>!</SPAN></P> <P>&nbsp;</P> <P><SPAN>Thank you for posting in the community. I'm sorry to hear that your Chromecast device stopped connecting to the WiFi network. I appreciate your efforts in taking those steps before. I'm happy to help you!</SPAN></P> <P><SPAN>To help me find the best solution, I'll need to ask you a few questions:</SPAN></P> <UL> <LI style="font-weight: 400;" aria-level="1"><SPAN>When did the behavior start?</SPAN></LI> <LI style="font-weight: 400;" aria-level="1"><SPAN>What model of Chromecast device do you have?</SPAN></LI> <LI style="font-weight: 400;" aria-level="1"><SPAN>What's the <A title="firmware version" href="https://support.google.com/chromecast/answer/7124014?hl=en#zippy=%2Ccheck-the-firmware-version-of-your-streaming-device:~:text=Check%20the%20firmware,XXXXXXXX.X.XXXXXXX.%22" target="_blank" rel="noopener">firmware version</A>?</SPAN></LI> <LI style="font-weight: 400;" aria-level="1"><SPAN>Is there any LED light on the Chromecast? If so, what’s the color of the LED light?</SPAN></LI> <LI style="font-weight: 400;" aria-level="1"><SPAN>What's the router brand and/or model?</SPAN></LI> <LI style="font-weight: 400;" aria-level="1"><SPAN>How far is the streaming device from the Wi-Fi router?</SPAN></LI> <LI style="font-weight: 400;" aria-level="1"><SPAN>Where are you located? (Example: apartment, school, hotel, etc.)</SPAN></LI> <LI style="font-weight: 400;" aria-level="1"><SPAN>Were there any recent changes to the network?</SPAN></LI> </UL> <P><SPAN>Please keep me posted. I'll be waiting for your response.</SPAN></P> <P>&nbsp;</P> <P><SPAN>Best regards,<BR /></SPAN><SPAN>Geremi</SPAN></P> Sat, 18 Jan 2025 03:48:58 GMT https://www.googlenestcommunity.com/t5/Streaming/Chrome-cast/m-p/670498#M60042 GeremiG 2025-01-18T03:48:58Z