topic Re: Google Streamer custom button will not work with Google Home in Streaming

Google Streamer custom button will not work with Google Home

datristanthe2nd — Wed, 04 Dec 2024 11:21:27 GMT

The instructions say long press the Star/Custom button and select Google Home, then press Create Shortcut and you will receive a conformation message...

What happens is I long press the Star button, click the ok button when Google Home is selected, and the streamer dumps me back on the google tv homepage.... when i press the star button again it goes into setup.
What am i doing wrong or is the system broken?

I can hold the home button and select google home and access most devices (lights but not cameras) so Home is connected.

Re: Google Streamer custom button will not work with Google Home

DBStreamer — Wed, 04 Dec 2024 20:37:07 GMT

Exactly the same issue here. Tried to change language, but did not help. Not sure what else to try, seems like a bug. Since I can see all my Google Home devices, cams, etc via the Settings, it should be simple to have the shortcut working, but it seems like it cannot store/save when I choose "Google Home" as my configurable button

Re: Google Streamer custom button will not work with Google Home

emmzone22 — Thu, 05 Dec 2024 00:47:58 GMT

I guess that's one of the few things that works fine for me. My customized button works great for Home. Other than that and the remote overall and the system being faster, it's a complete waste of money. It's no better than the Chromecast which is half the price. Actually, I think the Chromecast is better.

Customizable Button Wont Allow Google Home Pairing

CalValX — Thu, 05 Dec 2024 00:59:59 GMT

I upgraded to the Google TV Streamer from the previous version in order to take advance of the Google Home features. In attempting to pair the Customizable Button to pull up the Google Home panel, it simply refuses to do so. Upon selecting, it either goes back to the Home Screen, or to the previous page(if I’m in the full Settings menu). I’ve tried all available remedies shared here and tried it on multiple days. Everything is up to date as well. I don’t know if there needs to be an update patch offered to fix this issue but I’m at a loss on what to do next. I don’t want to have to resort to returning the unit. Please help.

Re: Google Streamer custom button will not work with Google Home

CalValX — Thu, 05 Dec 2024 01:02:25 GMT

I JUST posted about this same issue because it said no such issue has been posted before. I suffer from exactly the same issue. Have you tried to factory reset it and set it up all over again?

Re: Google Streamer custom button will not work with Google Home

Wizard07701 — Thu, 05 Dec 2024 03:09:36 GMT

I have the same issue. Have been on multiple phone calls with Google help but still no solution. I bought the streamer so I would have quick access to Google Home on my TV. As of right now I have to go over to the gear icon , click there to get to Google home.

Re: Google Streamer custom button will not work with Google Home

koalabjb8 — Thu, 05 Dec 2024 04:28:52 GMT

If you long press the home button on the remote it should bring up the side settings which you can then access Google Home from pretty easily.

Re: Google Streamer custom button will not work with Google Home

Wizard07701 — Thu, 05 Dec 2024 11:28:40 GMT

If I long press the home button, all it does is take me to Google TV. I still need to navigate to the gear button then go down to Google Home. That takes 8 clicks of the remote. My whole reason for buying this was to have one click access to Home on my TV.

Re: Google Streamer custom button will not work with Google Home

Ashepherdson — Fri, 06 Dec 2024 17:17:20 GMT

Something more is going on with your unit then, as Long pressing the Home brings me right to Google Home. You may want to factory reset the unit and start fresh!

Re: Google Streamer custom button will not work with Google Home

CalValX — Fri, 06 Dec 2024 18:09:18 GMT

You received the confirmation to create the shortcut? It has never popped up for me. I restarted, did the factory reset, unpaired and repaired the remote, checked for updates, pulled the USB power, everything and it still doesn’t work. Sounds like us with the issues need to replace the unit unless Google can finally update the software.

Re: Customizable Button Wont Allow Google Home Pairing

emmzone22 — Sat, 07 Dec 2024 00:02:13 GMT

My Chromecast with Google TV has the Home features. The only thing it doesn't have that the Streamer has is the customizable Home button.

Re: Google Streamer custom button will not work with Google Home

MichaelRuiz91 — Sat, 07 Dec 2024 19:23:07 GMT

Just bought the streamer and am having the same issue. Any update to this problem?

Re: Google Streamer custom button will not work with Google Home

dbarbi1 — Sun, 08 Dec 2024 00:23:20 GMT

Same issue here.

Re: Google Streamer custom button will not work with Google Home

ChoE — Sun, 08 Dec 2024 01:19:41 GMT

Same issues here, awaiting resolution.

Re: Google Streamer custom button will not work with Google Home

tjbx — Sun, 08 Dec 2024 05:25:26 GMT

Same issue here

Re: Google Streamer custom button will not work with Google Home

SeeSwiss — Mon, 09 Dec 2024 00:06:02 GMT

Same pls fix google

Re: Google Streamer custom button will not work with Google Home

Ashepherdson — Mon, 09 Dec 2024 00:13:13 GMT

Everyone... Why are you trying to set the custom button for Google home... You simply need to press and hold the home button for the panel to open. Use the custom button for your favourite app (IE Plex, Amazon, etc).

Re: Google Streamer custom button will not work with Google Home

Wizard07701 — Mon, 09 Dec 2024 00:58:00 GMT

You might be confused , if not apologies. Google "home" button takes you to the Google TV screen not to Google Home "app". As a lot of us have posted on this thread , we bought this streamer so we could hit one button and the Google Home app would open on our TV to see cameras or adjust lights etc.

I can only recommend that everyone having issues call Google and get your "ticket " in.

Re: Google Streamer custom button will not work with Google Home

SeeSwiss — Mon, 09 Dec 2024 01:06:46 GMT

Exactly this. It’s was the main marketed use of the shortcut button and what a lot of us google home users upgraded for. This shouldn’t have been released if the main feature people bought it for isn’t working and for these to have been shipping for a couple months now and it’s still not fixed is beyond ridiculous.

Re: Google Streamer custom button will not work with Google Home

Ashepherdson — Mon, 09 Dec 2024 01:14:04 GMT

Alrighty, I can see what you are talking about...trying to select Google home does nothing in the custom menu.. strange indeed. I will escalate this with the team, but for now, have you tried as a work around to use the long press on the home button to use the home panel? It has the Google home devices (cameras, thermostat, lights, etc)