topic Re: Chromecasting Disney+ in Streaming

Chromecasting Disney+

Ezza9224 — Mon, 13 Jan 2025 11:26:41 GMT

I've been using Disney+ and everytime I stop an episode part way through and then come back later it always restarts the episode from the start. Initially it is at the correct place, it's only when I connect to Chromecast that it restarts.

I've already contacted Disney+ support and nothing they did helped so agreed it's a Chromecast issue. I cast other apps without this same issue. They reset my Chromecast and reset my internet/phone already.

Thanks

Re: Chromecasting Disney+

moralesvicente — Fri, 17 Jan 2025 02:30:56 GMT

Hello Ezza9224,

Thanks for reaching out to the Google Nest Community Forum. I understand that when you stop an episode partway and then come back later, it restarts the episode on Disney+. So don’t worry; I’m here to assist you.

It's great to know you've taken action on the matter. To provide you with accurate information, please help me out by answering the following questions.

What model of Google Chromecast do you have? If you’re unable to recognize it, check out this article: Chromecast and Google TV Streamer specifications.
When did the trouble first occur?
Do you know if Disney+ is up to date?

Any additional details you can provide will be helpful.

Best regards,

Daniel

Re: Chromecasting Disney+

Ezza9224 — Fri, 17 Jan 2025 10:37:32 GMT

Hi,

Thank-you

- Its the Gen 3 model, so top one at the link you gave.

- It's happened ever since I started using Disney+ about 1 month ago. I did use Disney + about a year ago previously and don't recall having this issue then and watched it in the same way.

- Yes have the latest version, did uninstall and reinstall too.

My husband has the same issue when he plays from the app on his phone too.

Re: Chromecasting Disney+

moralesvicente — Sat, 18 Jan 2025 02:27:11 GMT

Hey Ezza9224,

Thank you so much for keeping me updated. To isolate the situation, let’s explore more troubleshooting options.

Try to reboot your Google Chromecast. Refer to this help article for instructions: Reboot your Chromecast device.
Reboot your cellphone.
Reset your Wi-Fi router.

Let me know how it goes.

Best regards,

Daniel

Re: Chromecasting Disney+

Ezza9224 — Mon, 20 Jan 2025 07:59:41 GMT

Yes had already done all of those things but have done again and no change.

It may actually be a Disney+ issue as in reviews other people are having the same issue.

Thanks

Re: Chromecasting Disney+

moralesvicente — Mon, 20 Jan 2025 19:35:33 GMT

Hi Ezza9224,

Thank you so much for replying to this post. I appreciate the troubleshooting steps you’ve taken so far; however, it seems to be a specific trouble with Disney+. I suggest reaching out to their support team for more help. They should be able to provide you with assistance.

Regards,

Daniel