Google Home Won’t Recognize Chromecase

CLB222 — Sun, 19 Jan 2025 01:00:35 GMT

I recently changed home WiFi and have been resetting my three chrome casts. 2 went smoothly and one will not show up in Google Home App.

TV and phone are on same Wifi

Ive factory reset device

i have no idea who two of the chromecasts are fine and one won’t connect

Re: Google Home Won’t Recognize Chromecase

virnab — Tue, 21 Jan 2025 23:53:30 GMT

Hi CLB222,

Thanks for reaching out to our community.

I’m sorry to know that one of your three Chromecast devices will not show up in the Google Home app. I appreciate you letting me know the troubleshooting steps that you have tried to restore the failing Chromecast. No worries, help is here.

Before I start further troubleshooting, let me ask you a few questions:

Are you using an Android or an iPhone mobile to set up your Chromecast devices?
Could you please confirm the model of the failing Chromecast?
What is the status of the LED light that you can see on the failing Chromecast?
How far is the failing Chromecast from the WiFi router?
Is the failing Chromecast connected to the 2.4 GHz or 5 GHz WiFi network?
Have you tried to reboot your Chromecast device?
Did you see an error message on your TV screen after performing the factory reset?
How far is the Chromecast from the WiFi router?
Have you tried plugging the Google Chromecast into a different HDMI port on the TV?
Could you please describe the way you are performing the factory reset to the failing Chromecast?

Thanks for your kind attention; I will be looking forward to your response.

Best regards,

Virna

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Google Home Won’t Recognize Chromecase

Re: Google Home Won’t Recognize Chromecase