topic Re: My new Chromecast with Google TV is stuck on "signing in to the Chromecast" screen. in Streaming

My new Chromecast with Google TV is stuck on "signing in to the Chromecast" screen.

journeyman171 — Thu, 23 Jan 2025 02:53:23 GMT

My new Chromecast with Google TV is stuck on "signing in to the Chromecast" screen.

I just spent two hours with Google support only to get escalated to a "supervisor", brought through a full reset only to be told that it's a "known issue" and I should send Google feedback.

Anyone know how to fix this?

Extra info:
It's a brand new chromecast.
I'm using a Pixel 6a
My network has previously had a Chromecast ultra.

Re: My new Chromecast with Google TV is stuck on "signing in to the Chromecast" screen.

maedacortez — Tue, 28 Jan 2025 00:23:01 GMT

Hi journeyman171,

Thanks for reaching out. I understand that your Google Chromecast is stuck on the "signing in to the Chromecast" screen, and I'm happy to assist you!

I understand that you've already contacted Google Support. Could you please provide me with the case number of your call so I can verify the troubleshooting steps you've already tried?

I'll be awaiting your response.

Regards,

Manuel

Re: My new Chromecast with Google TV is stuck on "signing in to the Chromecast" screen.

journeyman171 — Tue, 28 Jan 2025 00:33:07 GMT

Hey Manuel,

Thanks for reaching out. After that customer service experience and being faced with a unusable product I just returned it.
The whole situation is a disappointment. 😕

Re: My new Chromecast with Google TV is stuck on "signing in to the Chromecast" screen.

maedacortez — Tue, 28 Jan 2025 01:08:17 GMT

Hi journeyman171,

I am sorry to hear that. I apologize for the inconvenience this caused. If you have any other concerns, please let me know.

Regards,

Manuel