Home screen blacked out

ajbrownjr7 — Tue, 28 Jan 2025 09:30:22 GMT

Can't get to My home screen but can get to settings,utube and Netflix..also ambient home screen.. casting works fine.. just no home screen.

Re: Home screen blacked out

moralesvicente — Fri, 31 Jan 2025 18:53:25 GMT

Hello ajbrownjr7,

Thank you for posting in this community. I'm sorry to hear you're having trouble accessing your home screen and that only casting content is working. No worries, I’m here to help.

To provide you with accurate troubleshooting steps, I would appreciate your assistance in answering the following questions:

What model of Google Chromecast do you have? If you’re unable to recognize it, check out this article: Chromecast and Google TV Streamer specifications.
When did the trouble first occur?
Could you attach a picture of this trouble to get a better understanding?
Have you taken specific troubleshooting steps? If so, could you describe them?

Please feel free to share any additional details you think might be relevant.

Best regards,

Daniel

topic Home screen blacked out in Streaming

Home screen blacked out

Re: Home screen blacked out