topic Re: Streamer flashing black randomly in Streaming

Streamer flashing black randomly

Crunchyice — Mon, 06 Jan 2025 14:11:32 GMT

I have a Google Streamer and LG TV. The streamer replaced a Chromecast on the same tv. When streaming from various services (Netflix, etc.) the screen will flash black momentarily. I disabled all Dolby Video options on the tv.

Before I disabled Dolby Video it sometimes also flashed pink, so I guess this is a step on the right direction.

The Chromecast never did this. Any ideas?

For anyone who didn't see, please submit a ticket as in Virnab's post which I've also copied here: My team would like to know more about this behavior. When you get a chance, please fill out this form. Remember to include the link to this post.

Re: Streamer flashing black randomly

chaconmorales — Thu, 10 Oct 2024 03:06:31 GMT

Hi Crunchyice,

Thanks for reaching out to the Community. I am sorry that you are having video quality issues when using your Google TV Streamer with your LG TV. But no need to worry, I’d be happy to help!

Before we get started with further troubleshooting, let me ask you some important questions:

When did the issue start?
Have you used the Google TV Streamer before without any video quality issues?
Have you tried using the streaming device on a different TV? Does it show the same behavior?
Are you able to provide the LG TV’s model or model number?

Here are some basic troubleshooting steps:

Unplug, then re-plug the Google streaming device in the High Definition Multimedia Interface (HDMI) port, ensuring the connector is plugged all the way in.
Use the TV or HDMI extender. The Google TV Streamer (4K) needs to use a cable that supports 4K and HDMI 2.1.
Plug in the streaming device into other HDMI ports on the same TV.
Use the Chromecast or Google TV Streamer with another TV or HDMI display, if possible.

Additional checks: Please try to disable the HDMI UHD Color setting on the TV.

In case it helps, you can also review this article when the TV has no signal or only shows a black screen.

Let me know if you need further assistance.

Regards,

Mario

Re: Streamer flashing black randomly

Crunchyice — Sun, 13 Oct 2024 20:10:11 GMT

Thanks. I ordered a new cable from Amazon and will try it out the next few days.

Re: Streamer flashing black randomly

catheryn — Sun, 13 Oct 2024 21:02:44 GMT

Hi @Crunchyice,

Thanks for your reply!

We will keep an eye out on this thread for any updates.

If you have more questions about Google Nest products, feel free to post them.

We are here to assist!

Regards,

Catheryn.

Re: Streamer flashing black randomly

Crunchyice — Sun, 13 Oct 2024 21:53:58 GMT

Yeah, it is still happening. Today the screen hasn't flashed black, but we've either seen green or pink.

Responding to ChaconMorales' questions:

When did the issue start? It has done it from the beginning. Chromecast never had this issue but this device does.
Have you used the Google TV Streamer before without any video quality issues? I've never had the streamer not do it - it has happened since day one. Chromecast, firetv, etc., are fine.
Have you tried using the streaming device on a different TV? Does it show the same behavior? I'll have to try it on a different TV tomorrow.
Are you able to provide the LG TV’s model or model number? My TV is an LG OLED65c2aua that is less than a year old.

This is the cable I'm using. https://www.amazon.com/dp/B09HXPZ1PQ?ref=ppx_yo2ov_dt_b_fed_asin_title&th=1

Re: Streamer flashing black randomly

catheryn — Sun, 13 Oct 2024 23:10:56 GMT

Hi @Crunchyice,

Thanks for your response and the additional information.

To isolate the issue, please try the following:

Unplug the Google streaming device from the HDMI port, ensure the connector is fully inserted, then plug it back in.
Use the TV or HDMI extender: If available, try using the TV's built-in HDMI port or an HDMI extender.
Try other HDMI ports: Plug the streaming device into different HDMI ports on the same TV.
Check TV compatibility: If the issue persists on all HDMI ports, it's possible that your TV make and model has compatibility issues with Google streaming devices.
Test with another TV: If possible, try using the Chromecast or Google TV Streamer with a different TV or HDMI display.

Please let me know how these steps go so I can continue to assist you and help you resolve the issue.

Thanks,

Catheryn

Re: Streamer flashing black randomly

Crunchyice — Mon, 21 Oct 2024 23:57:34 GMT

Yep, I've tried everything. My new streamer doesn't work with my new LG tv but works with an old Samsung TV. Different ports, a brand new cable, etc. doesn't fix it. I've used the streamer for hours on the old TV and it is fine, but the new TV gives me the flashing.

Re: Streamer flashing black randomly

virnab — Tue, 22 Oct 2024 02:15:04 GMT

Hi Crunchyice,

Thank you for your kind response.

I'm sorry to hear that your new Google TV Streamer 4K doesn't work with your new LG TV and only works with your old Samsung TV. I understand how frustrating it has been that after trying all the troubleshooting steps provided, it has not been possible to resolve the inconvenience. Please don’t give up; we are here to help you find a solution.

My team would like to know more about this behavior. When you get a chance, please fill out this form. Remember to include the link to this post. Let me know when you’re finished. From there, we'll contact you via email.

Let me know when you're finished. Your confirmation is crucial to ensuring that I can follow up on your case effectively.

Best regards,

Virna

Re: Streamer flashing black randomly

Crunchyice — Tue, 22 Oct 2024 12:11:26 GMT

I submitted the ticket just now. Thank you Virnab.

Re: Streamer flashing black randomly

virnab — Thu, 24 Oct 2024 01:50:04 GMT

Hi Crunchyice,

We've received your form and appreciate the details you provided. Please keep an eye on your email, as someone from my team will contact you shortly to help. If you have any questions or concerns in the future, feel free to reply to this post.

Regards,

Virna

Re: Streamer flashing black randomly

wrangler3383 — Tue, 19 Nov 2024 01:37:20 GMT

I'm seeing the same exact symptoms now on my LG c4 as of today.

Re: Streamer flashing black randomly

Crunchyice — Tue, 19 Nov 2024 02:25:41 GMT

Maybe it is an LG thing. Honestly, I wish I hadn't bought an LG. The picture is very good but WebOS is lacking.

Re: Streamer flashing black randomly

Thomasvdoth — Fri, 29 Nov 2024 19:35:28 GMT

Same problem here. Intermittent green / purple kind of flash happening with Google Streamer and on LG OLED48C16LA. Same on Panasonic.

Happens with Netflix, apple+, prime app... Quite annoying. Seems like a bug? As I see quite a lot of similar posts

Re: Streamer flashing black randomly

Shmoes — Mon, 02 Dec 2024 03:40:01 GMT

Same problem here with my LG OLED. Need to have Google look into this.

Re: Streamer flashing black randomly

chuy08 — Tue, 03 Dec 2024 15:21:03 GMT

I replaced my Nvidia Shield with a new Google Streamer on my LG CX Oled and I'm seeing the same problems, random black flickering while watching TV. I've noticed it mainly with Netflix, admittedly I don't use the other services much. Yesterday I replaced the HDMI cable with a brand new one and still same problem. Went through and updated any outstanding apps, none were Netflix though, and checked for system updates (there were none). Power cycled the streamer a few times, both through the settings restart menu and pulling the power plug from the back. I'm not using Wifi, have a cat6 cable behind my TV.

Re: Streamer flashing black randomly

Rhazi3l — Wed, 04 Dec 2024 21:35:40 GMT

Having the same issue ever since i swapped my chromecast 4k for the streamer. My tv is a LG C1.

Happens on pretty much any streaming app. It seems normal on youtube and 4k

Something to do with HRD, Dolby Vision or something along those lines.

Re: Streamer flashing black randomly

Pasisto — Wed, 11 Dec 2024 18:51:56 GMT

I have the same problem with my Philips 70PUS6724 TV. I'll probably have to return the device when the problem hasn't been fixed in two months.

Re: Streamer flashing black randomly

Anonymou38 — Mon, 23 Dec 2024 15:43:28 GMT

I have the same issue with TCL QM751. The Streamer is the only device I have problems with

Re: Streamer flashing black randomly

Crunchyice — Mon, 23 Dec 2024 15:59:55 GMT

Hi Virnab. We've had a lot of different LG owners and few other manufacturer owners who are experiencing this problem. Is there any update from the development team about identifying the problem and potentially fixing it?

Re: Streamer flashing black randomly

BrianB619 — Tue, 24 Dec 2024 23:08:00 GMT

Add me to the list. I also have a LG C1. I noticed my audio volume lowering and the center channel disappearing for some reason after the recovery of the black screen. Only way to recover the regular volume audio is to restart the Streamer. Frustrating since it happens quite often.