topic Re: Chromecast with google TV not playing anything from Prime Video? “Something went wrong” Error... in Streaming

Chromecast with google TV not playing anything from Prime Video? “Something went wrong” Error. Help?

Reza1 — Wed, 24 Nov 2021 06:39:58 GMT

Chromecast is connected to internet just fine. No issues with playback on Netflix however Prime video does not play anything. Any solutions would be greatly appreciated.

Re: Chromecast with google TV not playing anything from Prime Video? “Something went wrong” Error. H

Beelymagee — Thu, 25 Nov 2021 07:46:17 GMT

Same here - I can use PC connected to the same TV (via RGB) and go to Amazon and watch Prime Video content, but when I try to view Prime Video through GoogleTV (Chromecast) I eventually get the “Something went wrong” error.

I’ve cleared Prime Video’s GoogleTV cache, all data (like I used to do on an Android phone), pulled the power cable out of the GoogleTV, used a System Restart, etc. - nothing works. YouTube TV works as expected as do other media services’ apps.

I’ve just uninstalled the Prime Video app from GoogleTV and did a system restart. I found Prime Video and installed again, did the register device work flow, opened the app, selected a video - same results! Not sure happened since Monday evening (2 days ago).

Re: Chromecast with google TV not playing anything from Prime Video? “Something went wrong” Error...

Jeran — Tue, 30 Nov 2021 21:56:23 GMT

Hey there Reza1,

Looking at the post that Beelymagee made, those would have been the troubleshooting steps I would have suggested. If the issue is only occurring with the Prime Video app, I would recommend that you reach out to Prime Video support to see if they are aware of any issues.

I'm sorry I couldn't have been more help, but if you have any other questions or concerns for me, please let me know!

Best regards,
Jeran

Re: Chromecast with google TV not playing anything from Prime Video? “Something went wrong” Error...

Jeran — Fri, 03 Dec 2021 22:18:38 GMT

Hey there,

Did you have any more questions or need any additional help? If not, I'll go ahead and lock up this thread in 24 hours.

Just checking up,
Jeran

Re: Chromecast with google TV not playing anything from Prime Video? “Something went wrong” Error...

Jeran — Mon, 06 Dec 2021 18:38:35 GMT

Hey there!

We haven't heard back from Reza1, and it's been a few days, so I'm locking the thread. As always, feel free to make a new thread if you have any more questions or concerns.

Have a good one!

Best regards,
Jeran