topic Re: Keep losing the Google tv in my cast list in Streaming

Keep losing the Google tv in my cast list

Ukshoes — Wed, 10 Nov 2021 22:31:36 GMT

I have 3 chromecast connected in my household. Only one is with Google tv, and it's the one keep having issue.

I prefer using the cast function from phone to tv (instead of the app on tv) as I can build my queue. But when I select which tv to cast to I keep not seeing this latest one with Google tv.

The unit is not offline as I can see it using another app. And I can see it in my home app. Several times now I can only re-see this chromecast with Google tv unit after I restart it using the remote control>settings>restart

No update found on both YouTube app on phone and the chrome unit. (Youtube phone app version 16.44.32, Android tv OS version 10)

Re: Keep losing the Google tv in my cast list

Jeran — Thu, 09 Dec 2021 20:14:54 GMT

Hey there Ukshoes,

I'm sorry about the late response, thank you for being patient! Were you able to fix that casting issue? If not, I'd be happy to help out, as I know how confusing this issue can be! Let me just ask you some questions about what's happening:

When did this issue start happening?
Does this only happen on one app, or many apps?
Does this issue only occur with one device, or a few devices?
What is the firmware version of your Chromecast?
What troubleshooting steps have you already tried?

I look forward to your response, and if you have any other questions or concerns for me, please let me know!

Best regards,
Jeran

Re: Keep losing the Google tv in my cast list

Ukshoes — Thu, 09 Dec 2021 21:04:00 GMT

Hi. This happen to both Google TV I have. And only have such issue with YouTube all mostly.

But it seems to rectify itself after I restart the device and my phone.

I'm not sure why as both TV app and YouTube app are updated.

Re: Keep losing the Google tv in my cast list

Jeran — Fri, 10 Dec 2021 17:35:21 GMT

Hey Ukshoes,

Thank you for your response! What I would recommend you try first is clearing out the cached data for the YouTube app. After that, go ahead and try casting again. If the issue persists, delete the YouTube app entirely, and reinstall it.

Let me know if that works out or not, we can try a few more things!

Best regards,

Jeran

Re: Keep losing the Google tv in my cast list

Jeran — Tue, 14 Dec 2021 18:05:06 GMT

Hey there,

Did you have any more questions or need any additional help? If not, I'll go ahead and lock up this thread in 24 hours.

Just checking up,
Jeran

Re: Keep losing the Google tv in my cast list

GarrettDS — Wed, 15 Dec 2021 22:19:58 GMT

Hey folks,
It looks like we haven't heard back from the OP so I'm going to go ahead and lock the thread. If you have any further questions or concerns, feel free to create a new thread.

Have a great day,
Garrett DS