topic Re: Chromecast cant communicate in Streaming

Chromecast cant communicate

Bub — Fri, 26 Nov 2021 11:39:44 GMT

have a 4k chromes via lan. No problems.

Bought second non 4 k. No work.

Flipped chromecastS power supply and non 4k works no problem via lan.

Tried 4k via wifi. No communicate..

Whats the story morning glory. Setting on router?. Ive tried all the generic reboot suggestions no go.

Multiple devices on this router. And the mesaage is instant as if it doenst even try to communicate

Re: Chromecast cant communicate

djtetei — Fri, 26 Nov 2021 11:45:58 GMT

What exactly do you want to do?

Re: Chromecast cant communicate

Bub — Fri, 26 Nov 2021 11:53:15 GMT

Hi thank you for your reply.

Id like to setup my 3rd gen chrome cast. via wifi. But am hindered by the error message

Re: Chromecast cant communicate

djtetei — Fri, 26 Nov 2021 12:18:48 GMT

First connect your phone to the WiFi network bandwidth (prefer 5 GHz if available) where you would want the Chromecast to be connected.

Next, download the Google Home application on your phone and start the setup procedure.

Re: Chromecast cant communicate

Bub — Fri, 26 Nov 2021 15:49:44 GMT

Yes, that still gets the cant communicate with chromecast error. My phone is able to find the device. I enter device code in my phone. It asks where the device is then requests the password. Once this is entered i get the error message.

Re: Chromecast cant communicate

djtetei — Fri, 26 Nov 2021 16:20:09 GMT

Check your router settings and verify if there is any device filtering rules enabled which prevent the Chromecast device to connect with the router.

Re: Chromecast cant communicate

Bub — Sat, 27 Nov 2021 23:52:12 GMT

Hi, i factory reset the router but still get the same error

Re: Chromecast cant communicate

djtetei — Sun, 28 Nov 2021 04:53:45 GMT

If your Chromecast device is connected behind the TV, close to a wall or screened by something, try to use a HDMI extender cable and move your Chromecast device into an open space.

You mentioned earlier that many devices are connected to the same WiFi router. Disconnect some of them from the router before you start to set-up the Chromecast device.

Try to hard reset Chromecast with the built-in button.

Re: Chromecast cant communicate

Bub — Mon, 29 Nov 2021 10:35:04 GMT

I still get the error. I even disconnected the ethernet from my ultra chromecast to try and connect that through wifi. And i get the same error message

Re: Chromecast cant communicate

Jeran — Tue, 07 Dec 2021 17:03:24 GMT

Hey there Bub,

I'm sorry to hear that your new Chromecast is giving you so much trouble. I know from experience that connections issues can be a headache. Let me just ask you some questions about that error you're getting:

What color is the LED light on your Chromecast?
Have you tried connecting to both network bands, 5GHz and 2.4GHz?
Is the device you are using to set up the Chromecast on the same network band?

I would also encourage you to check out this article on common Chromecast connection issues and follow the troubleshooting steps it offers.

Let me know if you have any more questions or concerns!

Best regards,

Jeran

Re: Chromecast cant communicate

Jeran — Fri, 10 Dec 2021 17:22:34 GMT

Hey there,

Did you have any more questions or need any additional help? If not, I'll go ahead and lock up this thread in 24 hours.

Just checking up,
Jeran

Re: Chromecast cant communicate

Bub — Fri, 10 Dec 2021 17:50:35 GMT

Hi thanks for all your help. Close it if you want. Im giving up. Will go buy a firestick seeing as blink works on my network with zero issues.

Thanks again

Re: Chromecast cant communicate

Jeran — Fri, 10 Dec 2021 18:21:54 GMT

Hey there Bub,

We'd be more than happy to keep troubleshooting if you're willing! I'd hate to close this thread unresolved, but it's up to you whether you'd like to or not.

Best regards,

Jeran

Re: Chromecast cant communicate

Bub — Sat, 11 Dec 2021 00:58:13 GMT

Well, im not hopeful. But i appreciate you taking time to help.

The led on the chromecast is white.

I tried on both bands. Same error.

Not sure i understand your last question as google home automatically chooses the network that the device (phone) is using for the chromecast device

Re: Chromecast cant communicate

Jeran — Wed, 29 Dec 2021 17:49:20 GMT

Hey there Bub,

I'm sorry this response is long overdue, but if you are able/willing to keep trying to get this Chromecast working, go ahead and give these settings a try.

Go ahead and enable these settings on your router, if applicable, of course:

Universal Plug and Play (UPnP)
Multicast
Internet Group Management Protocol (IGMP)

Then, also go ahead and disable these settings as well, if applicable as well:

AP/client isolation
Virtual Private Networks (VPNs)
Proxy Servers
IGMP Proxy VPNs and Proxy Servers should be disabled on your computer too.

Thank you so much for your patience on this, I know it's been a process to say the least. Of course, if you had any other questions or concerns, I'd be more than happy to address them.

Best regards,

Jeran

Re: Chromecast cant communicate

Jeran — Fri, 07 Jan 2022 17:48:46 GMT

Hey there,

Did you have any more questions or need any additional help?

Thank you,
Jeran

Re: Chromecast cant communicate

Bub — Fri, 07 Jan 2022 17:53:29 GMT

Hi, sorry i was away on vacation and forgot about your previous email regarding the router settings. I will take some time weekend and plug into the router

Thankyou

Re: Chromecast cant communicate

Jeran — Tue, 11 Jan 2022 18:16:09 GMT

Hey there Bub,

Did you have a chance to give those router settings a try?

Just checking up,

Jeran

Re: Chromecast cant communicate

Jeran — Fri, 14 Jan 2022 18:18:23 GMT

Hey there,

Did you have any more questions or need any additional help?

Thank you,
Jeran

Re: Chromecast cant communicate

Bub — Sun, 16 Jan 2022 14:25:32 GMT

Hi Jeran

I finally got to poking around in the router and checked and changed the following values,

Universal Plug and Play (UPnP) - Already enabled
Multicast - Not enabled, now enabled under the routers LAN - IPTV section. (only place I could find it and is called "Enable Multicast routing")
Internet Group Management Protocol (IGMP) - Not enabled, now enabled under the LAN - IPTV section called "Enable efficient multicast forwarding (IGMP Snooping)". Also enabled under the wireless section for both the 2.4 and 5ghz networks as "Enable IGMP Snooping".

AP/client isolation - Already set as "no" I assume this is disabled.
Virtual Private Networks (VPNs) - VPN's are not enabled.
Proxy Servers - I can't find this term anywhere in the router settings.
IGMP Proxy VPNs and Proxy Servers should be disabled on your computer too. - The router is not linked to any computer.

All that said, I am still getting the same message as I originally . I feel that there is something wrong with the app as the message is instantaneous. I would assume Amazon Blink's and Vera Smart homes work using similar protocols. To which they work flawlessly on the network.