topic Re: Why can’t I control Sony Android TV with Google home anymore? in Streaming

Why can’t I control Sony Android TV with Google home anymore?

Aviserour — Fri, 29 Oct 2021 03:39:49 GMT

I used to be able to ask my google nest to play a show on netflix or any other platform on my sony android tv and about 3 days ago google assistant tells me netflix cannot be played on android tv… i used to do that every day for the past 2 years…

tv would start up automatically as well and now nothing.. its totally unresponsive to google home commands.

i tried resetting my tv, unplugging it, updated all apps and still nothing. Tv does not react to commands from google home the same way anymore.

any leads as to why or how to fix this?

thank you for the help!

Re: Why can’t I control Sony Android TV with Google home anymore?

Ashepherdson — Fri, 29 Oct 2021 03:43:48 GMT

This is the second post about sony tvs today, so I suspect a recent Sony software update that may have caused an issue.

I don't own a Sony tv myself, but did see this on the sony support site

Linking with Smart Speaker

By linking the TV with your smart speaker supported Amazon Alexa or Google Assistant, you can control the TV by voice. In order to use this function, select the TV Control with Smart Speakers app from Your apps, and sign-in to Sony's Cloud Service for Home Entertainment & Sound Products by following the on-screen instructions to complete linking with your smart speaker.

Re: Why can’t I control Sony Android TV with Google home anymore?

Aviserour — Sun, 31 Oct 2021 19:29:20 GMT

Unfortunately tried all in my power and it seems totally unresponsive. Hopefully Sony will come out with a fix soon!

thanks for the help

Re: Why can’t I control Sony Android TV with Google home anymore?

frances — Wed, 17 Nov 2021 23:38:44 GMT

Hi All,

First, thank you Ashepherdson for your help!

Hello Aviserour, just checking in. Is there anything else we can help you with? Please let us know, thank you!

Re: Why can’t I control Sony Android TV with Google home anymore?

Aviserour — Thu, 18 Nov 2021 00:42:17 GMT

Issue is still not resolved and cant seem to find the source of the problem yet… its very annoying

Re: Why can’t I control Sony Android TV with Google home anymore?

frances — Wed, 01 Dec 2021 21:00:43 GMT

Hello Aviserour,

Thanks for the update. I have some questions regarding this situation.

By chance, do you have another Google device (e.g. Chromecast, Google Nest Speakers, etc.) in your household that you're able to control using your Google Nest device?
Have you tried asking your Google Nest device to cast a different app (not Netflix) to your Sony TV? Does the same issue occur?
To confirm, have you tried casting manually from your iOS device? If so, are there any issues with that method or are you able to cast to your Sony TV without issues?

Thank you for your patience, I look forward to your reply back.

Re: Why can’t I control Sony Android TV with Google home anymore?

jae1378 — Sat, 11 Dec 2021 23:01:44 GMT

I have this same problem with my Sony Bravia and also my Mibox 3 and Google TV with Chromecast. Whenever I use one of my google home speakers to turn on/off any of my Android TVs the speaker will confirm that it is turning the TV on/off but nothing ever happens. I also have routines set up that turn on the TV and lights for each of the TVs. The routine will run and turn on the lights but no the TV. I have noticed with the Google TV with Chromecast that if I use the remote's assistant button and tell it to turn off the TV, it does turn off the TV. All of this has worked fine until about a month to a month and a half ago. I have not reset any of my TVs since they are usually in use.

Re: Why can’t I control Sony Android TV with Google home anymore?

Ashepherdson — Sat, 11 Dec 2021 23:05:18 GMT

General reboot of devices and router as a first step would probably clear this up. Can you let me know if this works.

Question, why would you ask the assisstant on the Chromecast with Google tv to turn off the tv, when you can just press the power button on the remote?

Re: Why can’t I control Sony Android TV with Google home anymore?

jae1378 — Sun, 12 Dec 2021 02:34:32 GMT

I have rebooted the TV's multiple times. I have restarted my router and updated it to the latest firmware. This does not work.

When I use the assistant button on the Chromecast with Google TV the device actually turns off both the Chromecast and actual TV. If I hit the power button the Chromecast turns off but the actual TV stays on.

Re: Why can’t I control Sony Android TV with Google home anymore?

Aviserour — Mon, 13 Dec 2021 02:55:54 GMT

Same here

did reboot on all my connected devices and still having issues. My tv software is up to date and all my apps also… has probably something to do on Sony’s backend…

Re: Why can’t I control Sony Android TV with Google home anymore?

jae1378 — Mon, 13 Dec 2021 12:46:35 GMT

I think it's something on Google's end since its affecting the 3 different types of Android TV devices I have.

Re: Why can’t I control Sony Android TV with Google home anymore?

Sony_fan — Wed, 15 Dec 2021 17:54:37 GMT

I have the same problem Bravia XH9505 - asking to 'Turn ON/OFF TV' the speaker will confirm that it is turning the TV on/off (Google recognizes the command) but nothing ever happens .... All was worked just fine few days ago. I restarted router, turned off the power of all devices, checked all settings, but nothing helps... not sure what is wrong.

Re: Why can’t I control Sony Android TV with Google home anymore?

Tilgor — Mon, 20 Dec 2021 16:43:33 GMT

Same problem here with Sony KD-65XF9005. It worked few weeks ago for over 1 year. Now Google recognizes the command but nothing ever happens.

Re: Why can’t I control Sony Android TV with Google home anymore?

Aman5566 — Thu, 23 Dec 2021 15:09:51 GMT

I also have same problem with sony android tv

Re: Why can’t I control Sony Android TV with Google home anymore?

VUHA — Sun, 26 Dec 2021 20:19:39 GMT

I also have same problem with sony bravia android tv too.

Btw: could somebody tell me what protocol is used in case of remote control process?

Google nest hub offers Cast and Control action from gui. It seems as control channel works as different communication channel outside from googlecast.

Power on/off only works on my android mobile via google home app but i think this remote controller uses direct bluetooth connection because i had to do pairing process.

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Re: Why can’t I control Sony Android TV with Google home anymore?

iotguard — Sat, 01 Jan 2022 21:50:45 GMT

Have you tried "OK Google sync all".

Re: Why can’t I control Sony Android TV with Google home anymore?

WyattT — Mon, 03 Jan 2022 01:45:50 GMT

I’m having the same issue with my Sony x900F. Recognizes the command but nothing happens.

Re: Why can’t I control Sony Android TV with Google home anymore?

VUHA — Mon, 03 Jan 2022 09:58:24 GMT

It did not help. I have tried sync all devices too.

Re: Why can’t I control Sony Android TV with Google home anymore?

VUHA — Mon, 03 Jan 2022 10:31:05 GMT

I have found a little bit workaround. Maybe help to others.

TV control behaviour depends on some settings on Google Home, and TV's language and settings.

Preliminary infos about my test environment:

- There are two users (UserA and UserB)

- UserA is a primary user (home manager, devices owner), UserB is secondary linked user.

- Both of user have android mobile phone (OS is hungarian, GA is english)

- Devices: Sony TV, Nest HUB, Nest Mini and Chameleon Smart Home System devices

- Name of TV is „SONY TV”, TV is placed (configured) into room (Living Room) with NEST HUB.

- NEST MINI is configured into Bedroom.

My final test results summaries:

#1: TV language is hungarian, the TV can not upgrade google assistant (of course TV is up to date), or published TV profile, because its language is hungarian (google assistant does not support hungarian language). I have to switch the TV temporary english language to make the process finish. After this, it is possible to switch back to hungarian language. After this, TV will respond the ON/OFF commands under certain conditions (see later below). NEST HUB shows TV like this:

So I think, this is Sony issue.

#2: TV ON/OFF control commands (e.g. TURN OFF TV or TV OFF, or SONY TV OFF etc…) don’t work on secondary user, with linked google accounts on NEST devices, if this user switch on voice matching. I think, this is Google issue.

All of devices in home were managed by primary user. Google says, other linked users will be full access rights and they could control devices any restriction. But this is not right! There are known cases, e.g. secondary user can not delete devices owered by primary user, or can not setup NEST sensitivity etc…

#3: The „TV VOLUME SET X” or „SONY TV VOLUME SET X” command does not work well on secondary user, with linked google accounts on NEST devices, if this user switch on voice matching.. The volume is set 10 times bigger than by voice. e.g. „SET TV VOLUME 10”, means value of 100 on TV. I think, this is Google issue.

I note, „SET TV VOLUME 10 PERCENT” is working fine

#4: TV ON/OFF control commands don’t work on secondary user, with linked google accounts, on mobile phone via Google Assist (hungarian phone with english GA). I think, this is Google issue. Everything seems is fine, but command is not processed. ON/OFF commands by manual taping are not working too.

The „TV VOLUME SET X” or „SONY TV VOLUME SET X” commands by phone GA is executed as 10 times bigger values on TV.

#5: The TV volume set command does not work well on secondary user, with linked google accounts on NEST devices, if this user switch on voice matching.. The volume is set 10 times bigger than by voice. e.g. „SET TV VOLUME 10”, means value of 100 on TV. I think, this is Google issue.

I note, „SET TV VOLUME 10 PERCENT” is working fine.

#6: TV ON/OFF control commands are working via TV voice assistance independently from its language. However I note, Google Home System voice control is only working if TV language is english.

#7: TV can not receive the BROADCAST message from any NEST devices. A few week ago, it had worked. I don’t have more ideas.

#8: Controlling of Chameleon Smart Home devices are working fine from any user, from any devices independetely from Voice Maching is set or not.

Conclusion:

#1: TV On/Off control does not work on secondary linked users if secondary user has turned on the voice matching. I have switch off the voice matching and "TV ON", "TV OFF", "TURN ON TV" etc... commands work fine.

Conditions: primary user manages the home and he/she is the owner of devices, secondary user received invitation to connect to home. Primary user could use On/Off commands independenty from voice matching settings.

#2: It is mandatory to update TV in manualy if your TV language does not supported by Google Assist.

In my case, TV language was hungarian. TV was up to date, but TV profile was shown in NEST HUB as fake. Factory reset, clearing the internal storage datas and tamporary switch the language to english has resolved the problem. After google assist could be updated, you can switch the language back your language. TV will publish good profile on NEST HUB and controlling will work fine in case of primary user, and in case of secondary user if his voice matching is not set.

#3: Volume control operation depends on user voice matching settings. Secondary user with voice matching says "SET TV VOLUME 10", then 10 times volume is set on TV, i.e. value of 100 as in example. In case off turned off voice matching, the secondary user command will be okay. Primary user does not have problem. It is very interesting, that "SET TV VOLUME 10 PERCENT" command works fine on any user.

#4: I am keepoing contact with Sony. They recommend this check list:

1- Disconnect any external devices connected to the TV.
2- Unplug the main power cord of the TV, and plug it back after 60 seconds.
3- Check if your TV has the latest software version: PKG6.7165 (Help - System Information):
If not the latest, please find the below link to update the TV:
https://www.sony.hu/electronics/support/lcd-tvs-android-xf85xx_x85xxf_xf87xx-series/kd-55xf8596/software/00262498
4- Clear the cached data from the TV internal shared storage following the below steps:
(Home - Settings - Device Preferences- Storage - Internal Shared Storage - Cached Data - Clear).
5- Perform factory reset following the below:
https://helpguide.sony.net/tv/haep1/v1/en/############_03.html?hl=reset
6- Connect the TV to your personal hot-spot following the below:
(Home - help - settings - network - network setup - easy - wifi - connect by scan list - then choose the name of your smart-phone and enter the password).
7- If you are connecting WiFi, try wired LAN.

Re: Why can’t I control Sony Android TV with Google home anymore?

VUHA — Mon, 03 Jan 2022 11:07:25 GMT

The Sony's factory reset link repaired: Help Guide | If a full reset (restart) of the TV is required (sony.net)