topic Re: Sling TV voice command error: "To play that you need a premium subscription" in Streaming

Sling TV voice command error: "To play that you need a premium subscription"

ckib16 — Wed, 10 Nov 2021 15:14:56 GMT

Hello all - here's an error I just started getting with Sling TV voice commands (Chromecast with Google TV):

Using any voice commands like "Watch FX on Sling TV" or "OK Google, show TBS on Sling TV" results in this error: "To play that, you need a premium subscription"
I've tried all the published voice commands here - https://support.google.com/googlenest/answer/9652083?hl=en&co=GENIE.Platform%3DAndroid

Some background

The Sling TV voice commands initially worked for me on first setup of Google TV, but now don't
Chromecast with Google TV attached to TCL TV
Active/paid Sling TV subscription
Linked Sling TV as "Live TV service" in Google Home account per https://support.google.com/googletv/answer/10059392#linkservices

Troubleshooting so far:

Power Chromecast on/off via menu
Sign out/in of google account
Unlink & re-link Sling TV subscription via Google Home app
Factory reset Chromecast & go thru entire set-up again & re-link Sling TV service

No luck. Voice commands still won't launch live Sling TV channels. For some reason the Sling TV integration just seems to have broke for me, and I can't reset it. Very frustrating because these same commands used to work. Any ideas?

Re: Sling TV voice command error: "To play that you need a premium subscription"

Jeran — Thu, 09 Dec 2021 18:44:12 GMT

Hey there ckib16,

I apologize about the late response, thank you for being patient! Were you able to fix that Sling TV issue? If not, I'd be happy to help out where I can. Looking at the troubleshooting you have already attempted, there may be an underlying issue somewhere. Would you be willing to re-create this issue, then submit feedback via Google TV? That way our engineering team can look deeper into this issue.

I am sorry I couldn't have been more helpful, but if you have any other questions or concerns for me, please let me know.

Best regards,
Jeran

Re: Sling TV voice command error: "To play that you need a premium subscription"

ckib16 — Sun, 12 Dec 2021 23:01:40 GMT

Hey @Jeran - no problem. I've already submitted feedback via Google TV ap. And also called to talk to a specialist. No solutions were provided, just more collecting information.

I've googled the error message pretty extensively, and haven't found many other leads. Any help would be appreciated.

Re: Sling TV voice command error: "To play that you need a premium subscription"

Jeran — Thu, 06 Jan 2022 22:34:05 GMT

Hey there ckib16,

I'm sorry for the slow response times, but here are some steps that I recommend that you try here:

Confirm that the services are linked using Google Home app (Assistant settings > Videos).
Confirm that the accounts are linked via the Chromecast with Google TV (under its settings). For the purpose of isolation, try having only 1 linked account for now.
Does the issue occur if voice commands are given to Chromecast remote only, or also with other devices such as Google Home?
Using Google Assistant app (with same account signed in) on phone > test to voice cast to Chromecast: "Watch FX on Sling TV on [Chromecast name]"
Finally, make sure to enable personal results for Chromecast.

Go ahead and give those steps a try, and if you have any questions or run into any issue, please let me know!

Best regards,

Jeran

Re: Sling TV voice command error: "To play that you need a premium subscription"

Jeran — Wed, 12 Jan 2022 21:09:40 GMT

Hey there,

Did you have any more questions or need any additional help?

Thank you,
Jeran

Re: Sling TV voice command error: "To play that you need a premium subscription"

Jeran — Tue, 18 Jan 2022 17:07:05 GMT

Hey there,

Did you have any more questions or need any additional help? If not, I'll go ahead and lock up this thread in 24 hours.

Just checking up,
Jeran

Re: Sling TV voice command error: "To play that you need a premium subscription"

Jeran — Wed, 19 Jan 2022 17:15:33 GMT

Hey there!

We haven't heard back from ckib16, and it's been a few days, so I'm locking the thread. As always, feel free to make a new thread if you have any more questions or concerns.

Have a good one!

Best regards,
Jeran