topic Re: Can't add another adult to Google Chromecast with Google TV in Streaming

Can't add another adult to Google Chromecast with Google TV

Krombopulos — Fri, 19 Nov 2021 13:54:27 GMT

Even though this HELP article clearly states you can do it, there is no "Add another account" button to be found. It only offers the option to add a child's account.

https://support.google.com/googletv/answer/10050564

Re: Can't add another adult to Google Chromecast with Google TV

djtetei — Fri, 19 Nov 2021 15:34:49 GMT

Update your Chromecast device software to the latest version.

Update Google Home application to the latest version (2.46.17).

Re: Can't add another adult to Google Chromecast with Google TV

FlyJj — Sat, 20 Nov 2021 11:16:47 GMT

If got this issue the other way around.

At one of my device's I only got the option "Add another account", but I can't create child accounts.

On my other device (same software) both options are available..

Re: Can't add another adult to Google Chromecast with Google TV

djtetei — Sat, 20 Nov 2021 11:37:49 GMT

Both devices are the same model and run the same software version?

Re: Can't add another adult to Google Chromecast with Google TV

FlyJj — Sat, 20 Nov 2021 12:15:05 GMT

Yes, both are running QTS1.210311.008.7350836

But on the one with the option to add child accounts I have already added them a few weeks ago (before last release). Now I wanted to do the same on the second one, but I don't have the option.

EDIT: i found another difference. On the one without the option to add children accounts, also Stadia isn't showing as a connected service. But it does work.

Re: Can't add another adult to Google Chromecast with Google TV

djtetei — Sat, 20 Nov 2021 12:52:53 GMT

The kid account is added under your account.

Another adult account is added through manage accounts option.

When was the last time you rebooted devices by unplug them from the mains power grid?

Re: Can't add another adult to Google Chromecast with Google TV

FlyJj — Sat, 20 Nov 2021 12:58:09 GMT

Yea, I know but the 'add child account' isn't visible so nothing I can manage through my account.

I rebooted this morning again to try something different, but still no luck. I don't want to do a factory reset but i think that will be the only solution

Re: Can't add another adult to Google Chromecast with Google TV

djtetei — Sat, 20 Nov 2021 13:09:41 GMT

Both devices are setup to the same region?

Re: Can't add another adult to Google Chromecast with Google TV

FlyJj — Sat, 20 Nov 2021 13:17:37 GMT

Yes as far as I can see. Location and language is the same, not sure if there is also a region option?

Re: Can't add another adult to Google Chromecast with Google TV

djtetei — Sat, 20 Nov 2021 13:29:34 GMT

Try to log out and login again from your Google account.

Re: Can't add another adult to Google Chromecast with Google TV

FlyJj — Sat, 20 Nov 2021 13:40:15 GMT

I already started that, but the only option is to remove my account and then I get the warning that all settings will be erased and the device will be set back to all default settings, so that sounds like a factory reset haha

Re: Can't add another adult to Google Chromecast with Google TV

Krombopulos — Mon, 22 Nov 2021 14:10:11 GMT

Did you mean 2.46.1.7 ?

Re: Can't add another adult to Google Chromecast with Google TV

djtetei — Mon, 22 Nov 2021 14:12:23 GMT

Yes.

Google Home 2.46.1.7

Re: Can't add another adult to Google Chromecast with Google TV

Krombopulos — Mon, 22 Nov 2021 14:14:07 GMT

It's been at that version since October. So that's not the problem.

Re: Can't add another adult to Google Chromecast with Google TV

Jeran — Tue, 30 Nov 2021 16:53:25 GMT

Hey there Krombopulos,

You should be able to add a regular Google account as well as a child's account. If you go onto your Chromecast with Google TV, and you go to Settings, then Accounts & Sign In, do you have the option to Add a kid as well as Add another account? If not, what do you see on that screen?

Best regards,

Jeran

Re: Can't add another adult to Google Chromecast with Google TV

Krombopulos — Tue, 30 Nov 2021 18:54:33 GMT

Hey Jeran,
Here is what I see when I click on "Switch account".
https://photos.app.goo.gl/bD9othcQMGtXuFiy9

Here is what I see when I click on "Manage accounts".
https://photos.app.goo.gl/P8TaMJdEt3wdpFvV6

As you can see, I have an additional account listed but it does not give me an option to switch to it.

Thanks for your interest in trying to solve my issue.

Doug

Re: Can't add another adult to Google Chromecast with Google TV

FlyJj — Tue, 30 Nov 2021 20:44:43 GMT

Hi Jeran.

I had the option to add a new account, but the option to add a child wasn't there. Because the other device did work I knew how it should look like.

Last week I did a factory reset and added my account again. Now I was able to add the child accounts as well.

So it's fixed now, but I think I will never know what causes this bug..

Re: Can't add another adult to Google Chromecast with Google TV

aarockhill — Thu, 02 Dec 2021 00:13:55 GMT

I have this same issue. I've added my wife's account, but there doesn't seem to be a way to switch to it.

Re: Can't add another adult to Google Chromecast with Google TV

Jeran — Wed, 08 Dec 2021 18:45:35 GMT

Hey there Krombopulos,

Are you trying to set the account you added as the primary account on your Google TV? Adding another account really only works on in-app management. You can use other accounts on Google TV on apps like YouTube, but recommendations on the Google TV home screen are based on the primary account's activity.

I look forward to your response!

Best regards,

Jeran

Re: Can't add another adult to Google Chromecast with Google TV

Krombopulos — Wed, 08 Dec 2021 19:09:48 GMT

@Jeran wrote:
Are you trying to set the account you added as the primary account on your Google TV?

What do you mean by "set"? I'm trying to switch profiles from me to the other user that I added that you can see in my 2nd screenshot above. In the 1st screen shot you can clearly see that it says "Choose an account". Why can't I choose the user I added under "Manage accounts"?

@Jeran wrote:
Adding another account really only works on in-app management.

Then why does Google TV allow me to add additional accounts in the "Manage accounts" section? In addition, why does Google TV Help have instructions called "Add accounts on your Google TV"? And lastly, you can see that others, like aarockhill, are having the same issue as I am.

You did see the screen shots, correct? "A picture is worth a thousand words"