topic Re: Chromecast not showing on Nokia fastmile router in Streaming

Chromecast not showing on Nokia fastmile router

Vampyleo — Fri, 10 Dec 2021 05:20:02 GMT

I have just changed my home internet from NBN to Optus 5G using a Nokia Fastmile 5G modem. Everything is working great so far except for all of my Google devices.

I reset all of the devices and connected them to the new network and they are connected to the internet & currently are showing the usual picture display but in the Google home App they show as offline when i try to check the settings for each device. Therefore there is no control from the App (my iPhone running the App is connected to the same SSID as the google devices) for any of my devices and I can't get my Chromecast(s) to show, Its only the Google devices (I have Google Mini's, Google Home, and Chromecasts connected all with the same issue)

I tried resetting all the devices and reconnecting on my old NBN modem and everything works perfectly so It seems to be that there is a setting and or issue with the Nokia Fastmile 5G modem that effects the Google devices?

I have never had an issue before when casting, from my iPhone nor previous home internet. I have 2 chromecast devices 1st gen & 3Rd both were working before this new router & internet.
inhave set up both 2.4ghz & 5GHz on separate SSID etc, tried all the WAP/ ghz, options plus re-starting all devices every time I change settings.
this issue was similar to another user but the fix for him has not solved mine. I was also hoping to get up my home mini.

Any ideas to try would be great as it’s 2 weeks now no tv

Re: Chromecast not showing on Nokia fastmile router

Lylehart — Sat, 11 Dec 2021 13:11:13 GMT

I'd be interested to know the solution as have exactly the same issue. Chromecast devices all factory reset and connected to the new WiFi. But all showing as offline in the app.

Network tracing tool show then as active..

Interestingly, my TV also can't see my NAS device either.. So not just a phone issue.. Seems that the router is blocking something on the WiFi?

Re: Chromecast not showing on Nokia fastmile router

Huntaft — Thu, 16 Dec 2021 11:24:28 GMT

Would love to know this. Must have reset my chromecast 20 times.

Re: Chromecast not showing on Nokia fastmile router

Lylehart — Thu, 16 Dec 2021 11:27:08 GMT

Did a factory reset on the Nokia router.. Then changed the 2.4 & 5ghz WiFi to different names.. Configured all devices onto the same (2.4ghz) network. Then factory reset the chromecast.. Seems to work now

Re: Chromecast not showing on Nokia fastmile router

Vampyleo — Fri, 17 Dec 2021 06:46:08 GMT

Yeah done all that still no go. Both Chromecast’s and the home mini

Re: Chromecast not showing on Nokia fastmile router

Jlo1979 — Fri, 17 Dec 2021 22:38:40 GMT

Im the same its driving me mad

Re: Chromecast not showing on Nokia fastmile router

31st — Mon, 20 Dec 2021 09:46:04 GMT

I had this same issue from the day mine was delivered. Three Chromecasts plus a wi-fi printer showing up on the device list with no problem, but couldn’t actually use them for anything. Like you, I also used the teeny reset button under the Nokia Fastmile to do the factory reset, that immediately fixed it without any need to rename the wi-fi bands.

Re: Chromecast not showing on Nokia fastmile router

Jeran — Tue, 28 Dec 2021 18:02:55 GMT

Hey there,

Did you have any more questions or need any additional help with that particular router issue?

Thank you,
Jeran

Re: Chromecast not showing on Nokia fastmile router

31st — Wed, 29 Dec 2021 21:13:43 GMT

Factory reset on the Optus Nokia Fastmile modem proved not to be a permanent fix. My printer needed a reboot for a different reason later on, and since that reboot it again now shows "Offline" on the PC's print dialogue box. Also, the various streaming apps (Netflix, Prime, Disney, etc) on two different iOS devices may or may not show that there's a Chromecast available for streaming.

Both these issues do not appear when everything is placed back on my original (pre-Optus) modem wifi network.

I'll be returning the Fastmile to Optus because they have not responded to my fault reports.

Re: Chromecast not showing on Nokia fastmile router

zoejanaye — Sat, 01 Jan 2022 12:18:30 GMT

I changed the namss and this hasn't worked for me.

Re: Chromecast not showing on Nokia fastmile router

zoejanaye — Sat, 01 Jan 2022 12:19:20 GMT

Yes, can you please provide a solution. I'm still unable to cast anything through the Nokia FastMile 5G Gateway router.

Re: Chromecast not showing on Nokia fastmile router

Hassantk — Mon, 03 Jan 2022 12:49:09 GMT

Has anyone got any solution yet as I’m facing same issue with my Nokia 5G modem

Re: Chromecast not showing on Nokia fastmile router

zoejanaye — Mon, 03 Jan 2022 12:52:38 GMT

I contacted Optus today about the issue and they advised there's a known fault with the compatibility of the two devices... So no fix.

Re: Chromecast not showing on Nokia fastmile router

31st — Mon, 03 Jan 2022 23:29:41 GMT

I called Optus today and cancelled the 5G NBN service, because I am in the 30-day trial period and can cancel for free.

They showed no interest in the problems I was having, nor in the fact I told them about the issue back on 15 December 2021 without ever getting any response from them.

Re: Chromecast not showing on Nokia fastmile router

rohbotic — Wed, 05 Jan 2022 07:31:04 GMT

+1 for this issue; got in touch with Google, Optus and Nokia and was sent in circles. Optus noted the same compatibility issue that you mentioned and said that Nokia are "probably working on it"... so same result. I guess until that happens (if ever, or Optus changes their 5G modems) we're out of luck.

I find it interesting that it's specifically casting to the Chromecast that doesn't work with this modem because the following things work perfectly over my WiFi:

The TV functionality of the Chromecast with Google TV;
Casting from my phone or laptop through my LG TV's native screen mirroring functionality.

I'm not sure whether this is on Google, Nokia, or both to fix.

Re: Chromecast not showing on Nokia fastmile router

Hassantk — Wed, 05 Jan 2022 07:36:11 GMT

i am unable to cast anything to my android tv or to my projector (using google chromecast stick).... the best part is that all the things work fine with an older 4g modem i had previously.... its confirmed for a fact that the problem is with Nokia 5G modem... they are not compatible with chromecast... simple...

Re: Chromecast not showing on Nokia fastmile router

beaverton — Wed, 12 Jan 2022 10:51:24 GMT

what a frustrating issue, i will also be contacting optus and i hope they have heard this query enough to take serious in finding a solution for us. it would be a shame to let 5G go because of a simple unexpected compatibility issue

Re: Chromecast not showing on Nokia fastmile router

Llama — Sun, 16 Jan 2022 08:47:00 GMT

This worked for me
https://www.googlenestcommunity.com/t5/Speakers-and-Displays/Google-Home-and-Optus-5G-Nokia-Fastmile-Router/m-p/63742

Log into the router at 192.168.1.1 (login details on the bottom of the device), go to Network / WiFi Network / 5Ghz and change "Channel" from Auto to 36

Which was wierd, because looking at the connected devices, the chromecast is the only device connected on the 2.4ghz network.

No one at Optus gave me any clue that this wouldn't work.

Re: Chromecast not showing on Nokia fastmile router

Jeran — Mon, 24 Jan 2022 23:12:14 GMT

Hey there,

Did you have any more questions or need any additional help?

Thank you,
Jeran

Re: Chromecast not showing on Nokia fastmile router

zoejanaye — Mon, 24 Jan 2022 23:16:10 GMT

I've done all this and it's still not connecting.