topic Re: White screen casting in Streaming

White screen casting

Dwyer1213 — Sun, 19 Dec 2021 08:43:44 GMT

Just purchased a new tv. Hisense A6. Built in Chromecast. Any time I cast from my phone the screen turns white. Sound still comes out but no picture. Tried hard reset router reset, different apps. Nothing seems to work. Tv functions fine otherwise. Am I missing something here? Very frustrating

Re: White screen casting

djtetei — Sun, 19 Dec 2021 09:01:28 GMT

Reboot your TV - unplug it from the main power grid for about 5 minutes then plug it back in.

Re: White screen casting

jiaqimu2 — Sun, 19 Dec 2021 19:50:21 GMT

Same issue here, rebooting the TV is not working either.

Re: White screen casting

djtetei — Sun, 19 Dec 2021 19:59:54 GMT

The Chromocast device main interface is displayed correctly on the TV?

Reboot the phone, then, if the issue is not resolved, hard reset the Chromecast device and run the setup procedure again.

Re: White screen casting

jiaqimu2 — Sun, 19 Dec 2021 20:30:41 GMT

My device is an Hisense U6G which has Andriod TV and built-in Chromecast. I tried to unplug the TV for several minutes, but still only white screen and audio, no video showed up.

Re: White screen casting

djtetei — Sun, 19 Dec 2021 20:50:56 GMT

Well sir, that is not the "same thing" as having a Chromecast device connected to the TV.

Can we, please, be specific when describing an issue?

In your case, just go into your TV system applications and clear the cache and data for the Chromecast built-in application.

Re: White screen casting

poster — Sun, 19 Dec 2021 23:57:43 GMT

I'm having the same issue. Only getting a blank white screen for any chromecast stream from my Macbook to my new Hisense tv. Have tried clearing cache, etc. to no avail. Is there a bug they need to fix with an update?

Re: White screen casting

djtetei — Mon, 20 Dec 2021 00:17:59 GMT

It may very well be an issue on the Hisense side, as it seems all of you are using Hisense TVs.

Re: White screen casting

jiaqimu2 — Mon, 20 Dec 2021 23:24:27 GMT

I contacted Hisense customer support and they told me to factory reset the TV. The streaming is working now.

Re: White screen casting

poster — Tue, 21 Dec 2021 02:35:36 GMT

The reset also worked for me too.

Re: White screen casting

JPHome — Sat, 25 Dec 2021 14:14:07 GMT

Same issue on a U6G . The reset worked for me initially, but thenI installed all my usual apps and set them up and then it started doing the white screen again.

Re: White screen casting

AdventDude — Sat, 25 Dec 2021 16:06:41 GMT

Hi. I have a new Hisense U6G and have the same problem here. It generally seems to start when I attempt to cast HBO Max (which I'm only doing to circumvent the well-known EAC3-to-stereo downmixing issue that makes the HBO app on the TV unlistenable, for which I've already got a case escalated to Tier 2 support), but persists until I clear the TV's internal Chromecast data/cache and unplug th e TV and have it boot up again. (I haven't tried just disconnecting the power and having the TV reboot from there without cleaning out the Chromecast app data/cache first yet.) I also found that, after going through this process and casting HBO Max to the TV, the frame rate of the resulting video was horrible and I had to revert to using an old hardware Chromecast instead. I hope this issue is fixed soon. (Between this and the other audio issue, I'm not sure we'll even want to keep the TV, which is a shame as it's really quite good for the price otherwise.)

Re: White screen casting

Knightmair — Sun, 26 Dec 2021 06:17:09 GMT

Same issue here. New Hisense tv. Otherwise works perfectly.

Re: White screen casting

Meldables — Mon, 27 Dec 2021 05:50:01 GMT

Hey all, found a fix... open Google play app and update all pending updates. Fixed all issues with white screen for you tube, crave etc.

Re: White screen casting

AdventDude — Mon, 27 Dec 2021 15:23:18 GMT

Thanks very much for the tip. Just downloaded the update and will test the results later. Cheers!

Re: White screen casting

djtetei — Mon, 27 Dec 2021 16:13:07 GMT

Maybe you should setup your Google PlayStore application to automatically update your device applications, because, sometimes, if it's set to update manually, people tend to forget checking for available application updates.

Re: White screen casting

AdventDude — Mon, 27 Dec 2021 16:24:38 GMT

Thanks for the advice. I checked that setting and see it already optioned for “Auto-update apps at any time” (which I’m thinking may have been changed as a new default from manually updating everything in the queue).

Re: White screen casting

Jeran — Tue, 04 Jan 2022 18:56:44 GMT

Hey there,

Did you have any more questions or need any additional help?

Thank you,
Jeran

Re: White screen casting

AdventDude — Wed, 05 Jan 2022 13:50:40 GMT

Hi Jeran,

Thanks very much for checking in. The software update seems to have fixed the white-screen issue. Unfortunately, however, casting HBO Max to the internal Chromecast results in very choppy video. (I haven't had a chance to check this with other apps like Netflix or YouTube yet, but those others work just fine internally on the TV itself.) As a result, I'm still stuck with using an old external Chromecast device to watch HBO Max, as the app running natively on the TV has severe stereo-downmixing issues with the EAC3 audio the app uses (though the video looks fine) and the TV's internal Chromecast now has this annoying stutter/judder issue. I have escalated a case to Tier 2 support at Hisense on both issues as well, but I'd really like to be sure we can watch HBO Max without resorting to tying up an external hardware device to do so.

All the best and thanks again for your help,

Alan

Re: White screen casting

Jeran — Wed, 05 Jan 2022 22:00:44 GMT

I'm glad to hear that the initial issue was fixed! I'll leave the thread open in the event that Hisense gets back to you with any developments regarding that HBO Max issue, as well as to hear back from OP on the status of this issue on their end.

Best regards,

Jeran