topic Re: Chromecast 3rd Gen wont pick up wifi in Streaming

Chromecast 3rd Gen wont pick up wifi

sharona10 — Wed, 15 Dec 2021 05:31:25 GMT

Since last week, I have not been able to get either of my two chromecast to connect to my wifi which is provided by my Telstra Smart Modem Gen 2. I am on NBN. I have had no issues until now. I have reset both chromecast, tried on two different tvs. I have tried to connect through google home app using different phones. I have installed the google home app several times. I've even gone into the modem settings via browser and disabled band steering.

Telstra Smart Modem Gen 2 with Voice Backup

Re: Chromecast 3rd Gen wont pick up wifi

hiluke — Thu, 16 Dec 2021 04:35:37 GMT

Hey mate,

I'm going to guess your Chromecast has recently updated firmware 275994. This firmware has broken connectivity to 5GHz upper range channels (149-165).

There are two sub-optimal workarounds available until Google fix this defect:

Change the settings in your router to use a lower channel (36-48; not Auto) for the 5GHz network.
Connect your Chromecast to the 2.4GHz network.

See: https://www.googlenestcommunity.com/t5/Chromecast/Chromecast-2-doesnt-connect-to-wifi-5-ghz-band/m-p/55955

Re: Chromecast 3rd Gen wont pick up wifi

sharona10 — Tue, 21 Dec 2021 00:43:46 GMT

Cheers will give this a go

Re: Chromecast 3rd Gen wont pick up wifi

Jeran — Wed, 26 Jan 2022 22:51:01 GMT

Hey there,

Did you have any more questions or need any additional help?

Thank you,
Jeran

Re: Chromecast 3rd Gen wont pick up wifi

Jeran — Mon, 31 Jan 2022 19:19:44 GMT

Hey there,

Did you have any more questions or need any additional help? If not, I'll go ahead and lock up this thread in 24 hours.

Just checking up,
Jeran

Re: Chromecast 3rd Gen wont pick up wifi

Jeran — Tue, 01 Feb 2022 19:22:53 GMT

Hey there!

We haven't heard back from sharona10, and it's been a few days, so I'm locking the thread. As always, feel free to make a new thread if you have any more questions or concerns.

Thank you for your help, hiluke!

Best regards,
Jeran