topic Re: Could not communicate with your chromecast in Streaming

Could not communicate with your chromecast

JohnF — Mon, 30 Aug 2021 16:16:31 GMT

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Original poster: Juliet Malambo

Trying to cast from a tablet to the projector

Re: Could not communicate with your chromecast

JohnF — Mon, 30 Aug 2021 16:16:59 GMT

Hi Juliet Malambo,

Strictly speaking Google only support Chromecast being connected to the HDMI input of a TV, so bear that in mind. In any case, let's try these steps:

Make sure your Chromecast is within 15-20 ft (4-6 m) of the Wi-Fi router. If you have a dual band router, try to set up your device on both the 2.4 GHz and 5 GHz bands.
Make sure Wi-Fi and Bluetooth are both turned ON on your phone or tablet.
Turn OFF mobile/cellular data.
Reboot your router. Most routers just require that you unplug the power source and then plug it back in to reboot.
Reboot Chromecast by removing the power cable, then reconnect it.
Restart the Google Home app.

Android: Swipe up from the bottom, hold, then let go. Swipe up on the Google Home app.
iPhone/iPad: Swipe up from the bottom, hold, then let go. Swipe up on the Google Home app. On older devices with a home button, double-click the Home button, then swipe up on the Google Home app.
Turn Wi-Fi off and on again on your phone or tablet.
Reopen the Google Home app.

If none of the steps above help, factory reset your Chromecast and then retry setup.

-from david.king (Product Expert)

Re: Could not communicate with your chromecast

rdantkale — Sun, 07 Nov 2021 05:38:01 GMT

I am adding chromecast to home, and after all the steps, it says could not communicate with your chromecast.

You said factory reset your chromecast, but it is only possible if the device is already added. I cannot add the device at all. I did reset each and every devices required for this setup.

Very annoying and frustrated.

Re: Could not communicate with your chromecast

Cabrona317 — Thu, 09 Dec 2021 05:38:20 GMT

Can't communicate with chromecast message after saying connecting to add device to home

Re: Could not communicate with your chromecast

Cabrona317 — Thu, 09 Dec 2021 05:39:46 GMT

Did you ever figure this out

Re: Could not communicate with your chromecast

rdantkale — Thu, 09 Dec 2021 05:49:41 GMT

I did a factory reset with the the button provided, and it worked.

Re: Could not communicate with your chromecast

Jhesanh — Thu, 09 Dec 2021 21:24:14 GMT

Both of my chromecast in the house have just started doing this. I have tried to reconnect both, get to the very last step (after the check codes) for it to fail

Re: Could not communicate with your chromecast

Sandrahhhh — Sat, 11 Dec 2021 11:20:08 GMT

Confirming the factory reset by pressing the button on the Chromecast for 5 seconds until the blinking goes from orange to white, worked. Thank you

Re: Could not communicate with your chromecast

Shihab — Wed, 15 Dec 2021 22:50:21 GMT

I have tried all of these steps but my Chromecast still does not connect to my phone. Is there any other support you can give.

Re: Could not communicate with your chromecast

Dcastro7 — Sat, 18 Dec 2021 03:36:38 GMT

This is now happening to me, too. Not sure what else to try.

Re: Could not communicate with your chromecast

YTL — Wed, 22 Dec 2021 09:54:20 GMT

Same problem here. Please advise.

Re: Could not communicate with your chromecast

rdantkale — Wed, 22 Dec 2021 10:06:50 GMT

There is a button on the device. Press and hold it for 6 seconds (or until the LED changes it's color) when connected, it resets to factory settings, and now you can set it up.

Re: Could not communicate with your chromecast

rdantkale — Wed, 22 Dec 2021 10:07:26 GMT

There is a button on the device. Press and hold it for 6 seconds (or until the LED changes it's color) when connected, it resets to factory settings, and now you can set it up.

Re: Could not communicate with your chromecast

rdantkale — Wed, 22 Dec 2021 10:08:09 GMT

There is a button on the device. Press and hold it for 6 seconds (or until the LED changes it's color) when connected, it resets to factory settings, and now you can set it up.

Re: Could not communicate with your chromecast

rdantkale — Wed, 22 Dec 2021 10:09:25 GMT

See my response above.

Re: Could not communicate with your chromecast

rdantkale — Wed, 22 Dec 2021 10:09:59 GMT

Find my response to other's comment above.

Re: Could not communicate with your chromecast

YTL — Wed, 22 Dec 2021 13:43:11 GMT

So I ended up setting up the Chromecast on another TV (Toshiba) and then transfer it to my original TV (TCL), that seemed to do the trick. Used the same network, distance to the router was about the same etc

Re: Could not communicate with your chromecast

jonsmith — Fri, 24 Dec 2021 02:28:44 GMT

I did all of this and my phone/app STILL won't communicate with my Chromecast. Wifi works, I factory reset the device, deleted any of the Homes I had on my account/app. Nothing is working.

Re: Could not communicate with your chromecast

Chris-the-great — Sat, 25 Dec 2021 23:01:48 GMT

I've tried all the steps listed in this thread for my Chromecast Audio and it is still refusing to communicate

Re: Could not communicate with your chromecast

kieronjfryer — Tue, 28 Dec 2021 20:23:01 GMT

I had tried every possible thing to get past the message saying "could not communicate with chromecast" suggest here and everywhere else.

My solution came from turning my phones data off and then restarting my phone, then it worked instantly.

Hope this helps.