topic Chromecast turns off by itself in Streaming

Chromecast turns off by itself

sthomas284 — Thu, 09 Sep 2021 19:24:27 GMT

My brand new Chromecast turns off consistently within 15 minutes of turning it on. Very annoying. Using an LG 50 inch flatscreen.

Any suggestions to eliminate this issue would be greatly appreciated.

Re: Chromecast turns off by itself

Byteguy — Fri, 10 Sep 2021 20:49:08 GMT

Two things....

Make sure you are NOT using the TV's USB ports to power your Chromecast. Those ports are designed for thumb-drives and not full-fledged electronics like Chromecast devices.

Also, if you have the new Chromecast with Google TV (the oblong one with a remote), there is a timeout in the settings (top right corner of your TV screen). That turns off the Chromecast after it's been sitting in Ambient Mode for a while. You can increase that by going to the settings.

Re: Chromecast turns off by itself

sthomas284 — Sun, 12 Sep 2021 15:52:20 GMT

Didn't work 😔

Had to disconnect my Chromecast and use the native smart tv software, which isn't very good.

Re: Chromecast turns off by itself

Jeran — Wed, 15 Sep 2021 16:16:20 GMT

Hey there stomas284,

I'm sorry to hear that your Chromecast is acting up, I know it's frustrating when the device doesn't work properly when it's brand new! Let me just ask you some questions, so we can see where the issue is:

What is the model of your LG TV?
When the device turns off, is anything displayed on the screen?
How warm or hot is the Chromecast when this happens?
Are you playing games or just watching/casting videos?

Ideally, the Chromecast shouldn't be any warmer than what's comfortable to touch, if it's getting hot, that would be a good pointer. However, if it isn't hot and the screen is just back when the Chromecast shuts off, we can try some specific steps.

I look forward to your response, and thank you for your help, Byteguy!

Best regards,

Jeran

Re: Chromecast turns off by itself

Jeran — Mon, 20 Sep 2021 16:52:37 GMT

Hey there,

Did you have any more questions or need any additional help? If not, I'll go ahead and lock up this thread in 24 hours.

Just checking up,

Jeran

Re: Chromecast turns off by itself

Jeran — Thu, 23 Sep 2021 16:20:26 GMT

Hey there!

We haven't heard back from sthomas284, and it's been a few days, so I'm locking the thread. As always, feel free to make a new thread if you have any more questions or concerns.

Thank you for your help, Byteguy!

Best regards,

Jeran