topic Chromecast disconnects when playing Youru9 in Streaming

Chromecast disconnects when playing Youru9

Goshi — Sun, 02 Jan 2022 23:28:00 GMT

Hi!

I've found a previous thread that is now locked but is about the same issue:

Since Android 12 update, every time I cast a video from the YouTube app on my Pixel 5 to Chromecast, the video disconnects after a few second or minutes.

I have:

Reset my router

Reset Chromecast

Cast from incognito mode on the YouTube app.

I have not uninstalled the home app because I'm afraid all the data will be lost.

What more can I do?

Thanks!

Ori

Re: Chromecast disconnects when playing Youru9

Jeran — Wed, 06 Apr 2022 18:50:23 GMT

Hey there Goshi,

I apologize about the late response on this thread, thank you for being patient! Were you able to fix that disconnecting issue? If not, I'd be happy to help out, as I know constant disconnecting makes for a terrible experience. Let me just ask you some questions about what's happening:

When did this issue start happening?
Are you having this issue when casting from any other app?
Does this occur when casting from another device, such as a computer or tablet?
Do you get any kind of error message when this happens?
What troubleshooting steps have you already tried?

I look forward to your response, and if you have any other questions or concerns for me, please let me know!

Best regards,
Jeran

Re: Chromecast disconnects when playing Youru9

JenniferV — Mon, 11 Apr 2022 19:19:56 GMT

Hi there,

It's us again. How's it going? Still need help?

Thanks,

Jennifer

Re: Chromecast disconnects when playing Youru9

JenniferV — Tue, 12 Apr 2022 19:44:23 GMT

Hi Goshi,

Just checking in to make sure that you've seen our response. Please let us know if you have other questions or concerns as we will be locking this in 24 hours if we won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Thanks for your help, Jeran.

Regards,

Jennifer