topic Re: Problem with Chromecast 4k Google TV in Streaming

Problem with Chromecast 4k Google TV

MDjango92 — Thu, 13 Mar 2025 14:11:25 GMT

Hello!

I just updated my Chromecast to Android 14 and the related January 2025 security patches and by activating the HDMI-CEC function I noticed that the audio of the apps and the Chromecast menu itself does not work.

After several tests I noticed that by deactivating the HDMI-CEC function the audio worked correctly and therefore I imagine it is a bug in the new update.

I wanted to report it to the developers so they can find a solution to restore a very convenient function

Re: Problem with Chromecast 4k Google TV

Reggie971 — Fri, 14 Mar 2025 17:25:25 GMT

Thanks to you, my chromecast 4k finally got audio back, but I still can't access to display and audio settings. It systematicly push me back to the find icon when I try to scroll down in the menu

Re: Problem with Chromecast 4k Google TV

virnab — Mon, 17 Mar 2025 00:08:39 GMT

Hi MDjango92

Thank you for reaching out to our community.

I highly appreciate you sharing with us that after getting the last update on your Chromecast Google TV 4K in January 2025, you noticed that the audio of the apps and the Chromecast menu itself does not work. I understand that you could fix the audio inconvenience by changing the HDMI-CEC option; could you please confirm if the Chromecast menu was also resolved?

Please consider sharing your thoughts directly with our development team through this feedback form. Your input will help us prioritize features and ensure that we're meeting the needs of our diverse user base.

Feel free to keep us posted if you have more questions.

Best regards,

Virna

Re: Problem with Chromecast 4k Google TV

virnab — Mon, 17 Mar 2025 01:26:08 GMT

Hi Reggie971,

Thanks for reaching out to our community.

I’m sorry to hear that you can’t access the display and audio settings on your Chromecast 4K. It systematically pushes you back to the “find" icon when you try to scroll down in the menu. It is my pleasure to assist you with this concern.

In order to further investigate this, let me ask you a few questions:

When did the inconvenience start?

Could you please let me know what the Chromecast 4K firmware version is?
Are you using an Android or iPhone device to set it up?
Is your Google Home app updated?
How far from the router is your Chromecast?
Have you tried to reboot your Chromecast 4K? (You can use this help center article as a model reference.).
Are you having the navigating inconvenience with all the apps?

Thank you for your kind attention; I will be looking forward to hearing from you.

Best regards,

Virna

Re: Problem with Chromecast 4k Google TV

MDjango92 — Mon, 17 Mar 2025 08:12:04 GMT

Hi! Thanks for the reply, I already reported the problem from the Chromecast feedback menu but I will do the same from the link you just sent me. I hope this problem with HDMI-CEC will be solved quickly since it is a very convenient function to avoid having to use multiple remote controls. Fortunately I have not encountered any other problems after the update to Android 14 and I can access the settings menu and all its functions without problems

Re: Problem with Chromecast 4k Google TV

virnab — Wed, 19 Mar 2025 15:56:27 GMT

Hi MDjango92,

Thanks for confirming that you didn’t encounter any other problem after the update to Android 14 and you can access the settings menu. Your feedback is the heart of what we do here at Google.

I am truly grateful that you took the time to share your thoughts with us also through our feedback form. Your insights will help to create even better products and services.

Thank you for being such a valued member of the community.

Best regards,

Virna